Job Type
Full-time
Description
The
General Manager is responsible for overseeing all aspects of a dealership's operations, ensuring profitability, customer satisfaction, and compliance with industry standards. This role requires strong leadership, business acumen, and a deep understanding of the automotive industry.
Responsibilities:Financial Performance:
- Develop and implement annual business plans and budgets.
- Monitor and analyze financial performance, including sales & service, profit margins, and expenses.
- Implement cost-saving measures and strategies to improve profitability.
Sales Operations:
- Set and achieve sales goals for new and used vehicles.
- Oversee the sales team, providing training, coaching, and motivation.
- Manage inventory levels to optimize sales and minimize costs.
Customer Service:
- Ensure exceptional customer satisfaction throughout the entire sales and service process.
- Resolve customer complaints and address issues promptly.
- Implement customer loyalty programs and initiatives.
Human Management:
- Develop and maintain a positive work environment.
- Manage employee performance and address disciplinary issues.
- Recruit, train, and manage a high-performing team.
Compliance:
- Ensure compliance with all applicable laws, regulations, and industry standards.
- Maintain accurate records and documentation.
- Manage relationships with manufacturers and suppliers.
Marketing and Branding:
- In conjunction with the marketing team, develop and implement effective marketing strategies to attract new customers.
Qualifications:- Demonstrates a high "HQ" (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- 5+ years of experience as a General Sales Manager or 3+ years as a General Manager at a franchise dealership with a track record of success.
- Strong leadership and interpersonal skills.
- Excellent written and verbal communication skills and negotiation abilities.
- Strong financial acumen and analytical skills.
- Knowledge of automotive industry trends and best practices.
- Ability to work under pressure and meet deadlines.
- Outgoing, and positive attitude
- Certifications in automotive management or sales a plus.
Benefits of Working at Swickard:- Career Path -Swickard isn't just a J-O-B. You'll learn and grow into different roles and be able to take on new leadership responsibilities.
- Ongoing training and support
- Opportunities for continued personal and professional growth.
Competitive benefits package:- Insurance: medical, dental, vision, life and pet insurance
- Optional disability coverage
- 401k plan
- Paid Holidays
- PTO
Salary Description
$100,000 - $300,000 annually
