Job DescriptionEDGEWATER CARE RESIDENCE GENERAL MANAGER POSTINGSalary Range: $110,000-$120,000The General Manager role is an exceptional opportunity for an energetic, motivated leader with operations management experience, preferably in a relevant sector such as Retirement Living or Hospitality. Our vision of Making People's Lives Better inspires you. You thrive in leading passionate teams to deliver a superior customer experience and would love to ensure the residents at Chartwell Retirement Residence truly feel at home and enjoy a great day every day. Note:
This is a full-service Long-Term Care (LTC) site with 77 suites.Our General Managers are accountable to:Manage Talent:- Lead an interdisciplinary team of Managers, a Sales Consultant and front line employees;
- Work closely with the Director of Care for all clinical and residents care needs;
- Build a strong team: sources, selects and onboards key talent;
- Actively plan for succession;
- Develop employees: coaches and manages performance.
Drive Results:- Expect personal accountability;
- Recognize and rewards results;
- Drive sales to ensure the suites are occupied;
- Ensure focus on our 4 key results: Financial, Customer Service, Employee Engagement, Managing Reputational Risk.
Lead and Influence:- Lead culture;
- Engage employees.
Ensure Commitment to Service Excellence:- Apply service standards to decision making;
- Align with our RESPECT values;
- Communicate the importance of looking through the lens of the customer.
The ideal candidate will possess:- Experience in Senior Living, Hospitality, or a related field.
- Clinical experience is an asset:
- Knowledge of Licensed Care Regulations is an asset;
- Minimum of 3-5 years' experience in a leadership role;
- Very strong communication skills and the ability to interact with residents, families, community professionals and various outside partners;
- Demonstrated decision-making, problem-solving, and budget management skills.
- Proven ability to develop a strong and cohesive leadership team that embraces Chartwell's culture and vision;
- Proven financial and business acumen;
- Proven ability to drive sales, KPI's, and understand trends within the industry.
