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Job Summary:At Flowserve, the Quick Response Centers (QRCs) are central to delivering on our promise of responsiveness, reliability, and customer focus. The QRC Customer Solutions Manager serves as the commercial and customer-facing leader for the assigned QRC network, responsible for driving quoting efficiency, pricing accuracy, and end-to-end order management performance.
This role ensures that every customer request-large or small-is handled with urgency, professionalism, and alignment to Flowserve's commercial strategy. Partnering closely with Sales, Operations, and Supply Chain, the QRC Customer Solutions Manager plays a key role in achieving customer satisfaction, revenue growth, and profitability targets.
Responsibilities:- Lead all front-end QRC commercial activities, including quotation development, pricing, and order management for assigned sites.
- Serve as the primary customer interface within the QRC Network, ensuring clear communication, timely updates, and proactive issue resolution.
- Drive quoting accuracy and turnaround performance, meeting established service-level targets and supporting the quick-turn business model.
- Collaborate with Sales and Operations to balance customer requirements with manufacturing capacity and material availability.
- Ensure compliance with Flowserve pricing governance and commercial policies while maintaining competitive positioning
- Manage order lifecycle performance metrics, including quote response time, on-time delivery, order accuracy, and customer satisfaction.
- Identify process improvement opportunities across quoting and order management to enhance speed, efficiency, and quality.
- Support revenue and margin goals through disciplined pricing execution and effective coordination with Finance and Supply Chain.
- Provide leadership to the local customer service and order management teams, reinforcing a culture of accountability, collaboration, and service excellence.
- Communicate regularly with QRC leadership and cross-functional teams on order status, risks, and opportunities for improvements
- Customer Focus: Champions customer needs through responsiveness, clear communication, and proactive problem solving.
- Commercial Acumen: Understands the financial and strategic implications of pricing, cost, and delivery decisions
- Collaboration: Builds strong cross-functional partnerships to deliver on customer commitments
- Execution Excellence: Drives results through disciplined process management and a sense of urgency.
- Continuous Improvement: Identifies and implements enhancements to improve cycle time, accuracy, and service levels
Required:- Minimum 7 years of experience in customer solutions, commercial operations, or sales support within an industrial or manufacturing environment.
Preferred:- Bachelor's degree in Business, Engineering, Supply Chain, or related discipline preferred.
- Demonstrated experience with quoting, pricing, and order management processes; SAP or equivalent ERP system proficiency required.
- Strong commercial acumen with the ability to balance customer expectations, cost, and delivery performance
- Proven track record of improving process efficiency and customer satisfaction in a fast-paced environment.
- Excellent communication and stakeholder management skills, with the ability to influence across functions and geographies.
- High sense of urgency, ownership, and professional accountability consistent with Flowserve's core values.
Benefits Starting from Day 1:- Medical, Dental & Vision Insurance (including FSA and HSA options)
- Life Insurance + Supplemental Life, Child, Spousal, and AD&D Insurance
- Short- and Long-Term Disability
- Retirement Planning, 401(k) plan, & Financial Wellness Resources
- Educational Assistance Program
- Time Off Policies (including sick leave, parental leave, and paid vacation)
Eligibility requirements apply to some benefits and may depend on job classification
