We are seeking a
Qualtrics Digital Implementation Specialist to join our team and support a leading global enterprise technology client. In this role, you will implement, configure, and optimize Qualtrics solutions that power enterprise Customer Experience (CX) programs.
The ideal candidate has strong hands-on experience with Qualtrics, a solid understanding of Customer Experience (CX) and Voice of Customer (VoC) programs, and enjoys working with both technical and business stakeholders to deliver impactful solutions.
Responsibilities- Configure, implement, and optimize Qualtrics Digital Experience (DX) solutions.
- Deploy and manage website intercepts, digital feedback programs, and customer experience initiatives.
- Translate business requirements into scalable Qualtrics solutions.
- Perform QA testing, troubleshoot implementation issues, and ensure platform reliability.
- Collaborate with consultants, developers, and client stakeholders.
- Manage multiple implementation projects and timelines.
- Maintain implementation documentation and best practices.
- Bachelor's degree or equivalent experience.
- 3-5 years of hands-on Qualtrics implementation experience.
- Strong understanding of Customer Experience (CX) and Voice of Customer (VoC) programs.
- Experience with Qualtrics Digital, Website/App Feedback, or XM Platform.
- Working knowledge of HTML, CSS, and JavaScript.
- Strong project management and problem-solving skills.
- Excellent communication and stakeholder management abilities.
- Experience working in a consulting, agency, or enterprise environment is preferred.
