Multicare Health

Quality Program Manager

Multicare Health$124K — $179K *
Healthcare
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Master's degree in health care field required
  • Relevant certification in the specialty area required
  • Minimum five (5) years of experience in healthcare or related setting
  • Minimum three (3) years in quality, regulatory readiness, or patient safety role
  • Competency in at least two quality domains preferred
  • Internal candidates' performance may substitute education and experience

Responsibilities

  • Directs Quality Program activities ensuring timely completion of initiatives and projects
  • Develops components of Quality Assessment and Performance Improvement (QAPI)
  • Conducts various forms of analysis, including RCA and descriptive statistics
  • Creates visual quality analyses like pareto diagrams and graphs
  • Generates routine and ad hoc reporting for quality improvement assessments
  • Utilizes Epic and chart reviews to evaluate care quality and safety

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Paid time off (PTO)
  • Collaborative and supportive working environment
  • Opportunity to work with a diverse patient population
Full Job Description
FTE: 1.0, Shift: Day, Schedule: Day

Open to hiring experience levels from Quality Program Manager to Sr. Quality Program Manager

The Quality Program Manager, Senior is responsible to develop and implement the Quality and Performance Improvement Program for the assigned services and location. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care. The QPM, Senior provides advanced expertise and leadership regarding quality & safety knowledge and top national and regional performance to the planning, performance assessment and best practices in the clinical domain.
  • Responsibilities

    Directs activities relating to the related Quality Program, assuring initiatives, projects, and activities are completed within established timeframes, and performs ongoing performance analysis to identify clinical outcome and other improvement opportunities
    • Develops components of the QAPI and other regulatory requirements
    • Conducts analysis for area, includes common techniques such as apparent and common cause and RCA analysis as well as descriptive statistics and value stream mapping
    • Develops data and information into quality analyses such as pareto and driver diagrams, visual displays, graphs to display complex information in usable formats
    • Developing routine reporting to assess effectiveness of PI projects and interventions, achievement of outcomes; as well as ad hoc reporting using QM tools like tracers, dashboards,
    • Uses tools such as the Epic chart and chart review to assess the quality and safety of care and to design improvement solutions, etc.
    • Oversees PI, analysis and reporting for projects and activities in assigned area, and develops recommendations, based on research and findings, for appropriate actions by departments/organizational committees


    Requirements

    • Master's degree in health care field required
    • Relevant certification in the specialty area required
    • Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to a clinical specialty /service line
    • Minimum three (3) years of experience in a quality, regulatory readiness, performance improvement or patient safety role
    • Internal candidates' experience and performance may be considered in lieu of education and experience
    • Expected to be competent /proficient in 2 or more domains of quality (Pt Safety, ACRR, Peer /Physician Quality, Quality Metrics and Reporting, Clinical Analytics, Clinical Pathways)


Compensation Range for Senior Quality Program Manager

$124,425.60 - $179,046.40

Position Summary
The Quality Program Manager is responsible to develop and implement the Quality and Performance Improvement Program for the assigned services and location. This includes partnering to develop, implement and organize the annual and multi-year plan to assure quality, patient safety, regulatory readiness, and meeting the specific standards for the setting(s) of care. The QPM provides expertise regarding quality & safety knowledge and top national and regional performance to the planning, performance assessment and best practices in the clinical domain.

Responsibilities

Directs activities relating to the related Quality Program, assuring initiatives, projects, and activities are completed within established timeframes, and performs ongoing performance analysis to identify clinical outcome and other improvement opportunities
  • Develops components of the QAPI and other regulatory requirements
  • Conducts analysis for area, includes common techniques such as apparent and common cause and RCA analysis as well as descriptive statistics and value stream mapping
  • Develops data and information into quality analyses such as pareto and driver diagrams, visual displays, graphs to display complex information in usable formats
  • Developing routine reporting to assess effectiveness of PI projects and interventions, achievement of outcomes; as well as ad hoc reporting using QM tools like tracers, dashboards,
  • Uses tools such as the Epic chart and chart review to assess the quality and safety of care and to design improvement solutions, etc.


Requirements
  • Bachelor's degree required, in a health care field required
  • Master's degree in health care field preferred
  • Relevant certification in the specialty area preferred
  • Minimum five (5) years of experience in a professional or technical role/function in a healthcare or related setting as applicable to a clinical specialty /service line
  • Minimum three (3) years of experience in a quality, regulatory readiness, performance improvement or patient safety role
    • Consideration of equivalency of prior healthcare supervisory or management roles
  • Internal candidates' experience and performance may be considered in lieu of education and experience
  • Expected to be competent /proficient in one (one) domain of quality ( Pt Safety, ACRR, Peer /Physician Quality, Quality Metrics and Reporting, Clinical Analytics, Clinical Pathways)


About Auburn Medical Center

MultiCare Auburn Medical Center, serving South King County since 1921, is a 195-bed hospital with 58 behavioral health beds, a Family Birth Center, Level II NICU, Level III Trauma Center, MultiCare Regional Heart & Vascular Center, and advanced surgical services including robotic-assisted procedures. Clinicians at Auburn gain exposure to a diverse patient population and a broad spectrum of specialty care, all within a collaborative, high-performing team.

About the Auburn Community

Auburn is a vibrant suburb of 75,000, ideally located between Seattle, Tacoma and Mount Rainier. With 34 parks, over 23 miles of trails and abundant outdoor recreation from hiking and biking to camping and kayaking, Auburn is perfect for those who love an active lifestyle. The city also offers excellent schools, a growing dining scene and a welcoming community, making it a great place to live, work and play.

Pay and Benefit Expectations
We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position. The pay scale is $116,272.00 - $167,336.00 USD. However, pay is influenced by factors specific to applicants, including but not limited to: skill set, level of experience, and certification(s) and/or education. If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.

Associated benefit information can be viewed here.

About Multicare Health

MultiCare Health System is a not-for-profit health care organization that provides a range of medical services in the Pacific Northwest. The organization was founded in 1882 and is headquartered in Tacoma, Washington. MultiCare operates hospitals, clinics, and urgent care centers in Washington and Idaho. The organization employs over 20,000 people and serves more than 1 million patients each year. MultiCare is committed to providing high-quality, affordable health care to the communities it serves.
Learn more about Multicare Health
Size
20,000 employees
Industry
Founded
1882

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