QUALITY CONTROL MANAGEROverview: The purpose of the MFLC Program is to provide confidential counseling, consultation, outreach, and program management services that support the readiness, resilience, and well-being of eligible military service members, their families, and survivors. Through a proactive and embedded service delivery model, licensed counselors will provide accessible preventative support that help eligible military service members and their families address the unique challenges associated with military life. These services are intended to reduce barriers to seeking counseling, promote early problem resolution, and strengthen the overall resilience of the military community. The MFLC Program currently deploys more than 2,500 licensed counselors to military installations throughout the United States (U.S.) and in more than 25 foreign countries.
Tasks & Responsibilities:- Manage all aspects of quality for the contract, including data collection and reporting.
- Ensure that all of the quality assurance programs, metrics, reports, and data are gathered, managed, and reported within contract standards.
- Ensure compliance with credentialing and training of all personnel.
- Provide support in order to ensure effective communication between contractor management, counselors, and Government stakeholders.
- Identify and implement process improvements to ensure the highest standards of quality of operations for counselors.
Required Educations, Skills & Experience: - A minimum of five years' supervisory experience.
- A minimum of five years' experience managing operational efficiencies and quality standards (quality control and quality assurance) for projects or programs of a similar complexity and scope.
- Masters Degree in Social Work or similar field
Desired qualifications: - Two years' experience working in a mental health field such as social work, psychology, marriage/family therapy, or counseling, and possesses a current license at the independent practice
- level.
- A certification in quality assurance, six sigma, program management, or other related field.
- Two years' experience working with DoW organizations and/or military experience.
This job description is intended to outline the general nature and level of work being performed. It is not intended to be a comprehensive list of all responsibilities, duties and skills required of the position. Additional tasks may be assigned as needed.
