City of Toronto

QUALITY IMPROVEMENT SPECIALIST

City of Toronto • $108K — $119K *
Toronto, ON M3C 0E3In-Person
Healthcare
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Master's degree in a related field or equivalent experience
  • Significant experience in leading quality improvement initiatives in public health or healthcare settings
  • Proven track record in developing and evaluating programs or projects
  • Experience with at least five key areas in policy development and service delivery
  • Familiarity with project management and change management methodologies

Responsibilities

  • Provide quality improvement expertise and support for operational planning and performance measurement
  • Develop, implement, and evaluate divisional programs and projects
  • Identify and analyze quality improvement processes using best practices
  • Create and implement quality assurance processes to meet standards
  • Conduct assessments and document business processes for program evaluations
  • Plan and coordinate projects, including technology implementation and budget monitoring
  • Develop communication strategies to inform stakeholders about quality initiatives

Benefits

  • Full-time, temporary position with a structured work schedule
  • Opportunity to work in a collaborative public health environment
  • Access to professional development and training programs
  • Engagement in meaningful projects that impact community health
  • Potential for networking with diverse stakeholders in the health sector
Full Job Description
Job ID: 66365Job Category: Health ServicesDivision & Section: Toronto Public Health, Clinical ServicesWork Location: 61 Front Street West, Toronto, OntarioJob Type & Duration: Full-time, Temporary Vacancy (12 Months)Hourly Rate and Wage Grade: $52.38 - $57.39Shift Information: Monday - Friday, 35 hours per weekAffiliation: L79 Full-timeNumber of Positions Open: 1Posting Period: 01-OCT-2026 to 16-OCT-2026

Job Summary:Reporting to the Manager, Clinical Assets & Projects in the Clinical Services directorate, the Quality Improvement Specialist (QIS) will provide performance management expertise and support cross-cutting projects including the identification of areas of collaboration/overlap, process and data mapping, development of key performance indicators, development and implementation of data reporting initiatives, and dashboard creation. The QIS will work collaboratively to drive efficient and safe provision of clinical services.

Major Responsibilities:
  • Provides quality improvement expertise and support including strategic operational business planning, performance measurement frameworks and project management.
  • Develops, implements and evaluates divisional programs and projects.
  • Identifies quality improvement processes, methods, systems and analysis, using a best practices approach and evidence informed decision making.
  • Develops and implements quality assurance processes to monitor and support programs to achieve and maintain standards and to comply with legislative mandates.
  • Conducts current state assessments, environmental scans, literature reviews and documents business processes and work flows for the purpose of business process redesign and program evaluations.
  • Plans and coordinates projects (e.g. requirements gathering, gap-fit assessment, implementation of appropriate technology, return on investment analyses, budget monitoring).
  • Develops and implements communication strategies to inform stakeholders (e.g., performance measures, quality improvement initiatives, best practices and legislative changes).
  • Creates and maintains resource information for stakeholders.
  • Represents the directorate or program on various committees.
  • Provides expert advice on staff training, professional development and policy development.
  • Drafts and revises related program plans, policies and procedures.
  • Develops and facilitates in-service training, staff orientation and staff development programs.
  • Attends workshops, conferences, seminars, etc.


Key Qualifications:Your application must describe your qualifications as they relate to:

  1. A Master's degree in a related field (e.g., Quality Improvement, Health Informatics, Health Sciences, Health Administration) or an equivalent combination of education and/or extensive experience relevant to the primary duties of the position.
  2. Considerable experience leading and supporting quality improvement initiatives within a public health, healthcare, government, or other complex organizational setting.
  3. Considerable experience developing, implementing, and evaluating programs, projects, or organizational initiatives.
  4. Considerable experience with at least five (5) of the following in the context of policy development, program planning, and/or service delivery: program reporting strategies, system design, data collection methodologies, data quality reporting, data analysis, monitoring, and data security.
  5. Experience in use of project management, change management, risk management methodologies.
  6. Experience designing, developing, and delivering training and education sessions.


You Must Also Have:
  • Knowledge of federal, provincial, and municipal public health legislation, standards, and regulatory requirements affecting program delivery and quality improvement.
  • Proficiency in Microsoft Office applications (Excel, Outlook, PowerPoint, SharePoint, Visio, and Word) and data analysis and visualization tools (e.g., PowerBI, OBIEE, Stata, Tableau). Knowledge of quality improvement, quality assurance, performance measurement, and program evaluation principles, methodologies, and best practices.
  • Excellent written and verbal communication skills, including the ability to prepare reports, recommendations, policies, procedures, briefing materials, and other written materials.
  • Excellent interpersonal, consultation, and relationship management skills, with the ability to build and maintain effective working relationships with diverse stakeholders.
  • Ability to analyze, interpret, and synthesize qualitative and quantitative information to support evidence-informed decision-making and continuous improvement initiatives. Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

Assets:

  • A certificate in performance management or quality improvement (i.e. Lean or Six Sigma).
  • Ability to apply appropriate AI tools to complete required job functions.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

About City of Toronto

City of Toronto provides its users with information on the lifestyles, business, and locations of Toronto. Lifestyle information consists of health, energy, services, children’s services, arts, culture, festivals, events, housing, and transportation. Business-related information consists of investments, startups, reports, event planning, and city-based partnerships. Furthermore, it provides its users with history, facts, images, events, and attractions of Toronto. City of Toronto is based in Ontario.

City of Toronto Careers

There has never been a better time to explore the diverse job opportunities at the City of Toronto—the hub of professional growth and innovation in the region.

Work You’ll Experience

Join the City of Toronto’s dynamic team to assist in transforming the city through public service and innovative leadership. The City of Toronto offers a unique position in the marketplace, combining public administration with cutting-edge initiatives that enhance the lives of its residents. Engage with a team of skilled professionals dedicated to fostering a culture of diversity, equity, and inclusion. The City of Toronto is not just a place of employment; it is a place where careers flourish and where the professional environment encourages continuous personal and professional development.

City of Toronto Jobs and Employment

The City of Toronto is building a market-leading workforce that supports the city’s vision through strategic leadership and proactive management. This team helps to master the challenges of urban growth and community service.

Innovative Work

At the City of Toronto, innovation isn’t just a buzzword—it's a practical approach to solving real-world issues that affect millions of people. With projects that range from improving municipal services to enhancing urban sustainability, employees at the City of Toronto push the boundaries of what is possible in public service.

Professional Growth and Development

The City of Toronto is committed to nurturing the careers of its employees with unmatched training, development programs, and leadership opportunities. Whether through professional development workshops, leadership training, or diversity training, the City ensures that every team member has the tools to succeed.

Explore Career Opportunities

From internships to full-time positions, the City of Toronto offers a range of job opportunities that cater to various skills and career aspirations. Positions in healthcare, engineering, finance, urban planning, and more are available, providing a broad spectrum of career paths for job seekers.

The City of Toronto Employment Culture

The City’s employment culture is centered on creating a supportive and inclusive workplace. This culture is evident in its commitment to diversity and innovation, where each team member’s contributions are valued and celebrated.

Stay Connected with City of Toronto Careers

Join the Team

Search open positions that match your skills and interests. The City of Toronto looks for passionate, curious, creative, and solution-driven team players. Explore the various benefits, from health insurance to retirement plans, that make the City of Toronto a premier employer.

Keep Up to Date

Stay informed with career tips, insider perspectives, and industry-leading insights—all from the professionals who are part of the City of Toronto team.

Job Alert Emails

Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at the City of Toronto.

SEARCH CITY OF TORONTO JOBS

READ CAREERS BLOG

Learn more about City of Toronto
Size
10,001 employees
Industry
Education, Government & Non-Profit
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at City of Toronto

More Healthcare Jobs

Find similar QUALITY IMPROVEMENT SPECIALIST jobs:

NationwideToronto, ON