Position OverviewAs a Quality Engineer Lead within PNC's Retail Tech organization, you will be based in Dallas, TX or Pittsburgh, PA.
Bilingual QA Tester (Spanish/English) - IVR Testing
Summary:
Seeking a bilingual (Spanish/English) QA Tester to support IVR and call flow testing for contact center applications. The role focuses on validating customer call journeys, prompts, routing, and language accuracy across English and Spanish experiences.
Responsibilities:
• Execute manual IVR and call flow testing in English and Spanish
• Validate prompts, menus, routing logic, and error handling
• Ensure Spanish translations are accurate and customer-appropriate
• Document defects and support release validation
Qualifications:
• Fluent in Spanish and English (spoken and written)
• QA testing experience, preferably in IVR/contact center systems
• Strong attention to detail and clear communication skills
PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description- Leads the development and review of test strategies and plans to ensure alignment with project goals, including scope, tools, and testing approaches. Provides guidance to more junior team members regarding testing needs.
- Identifies and addresses resource and environment gaps, escalating unresolved or recurring issues to appropriate Quality Engineer leadership.
- Monitors and manages testing risks and defects, ensuring they meet ECO standards and are accurately reported.
- Prepares and delivers test summary reports and documentation for Technology leaders, Governance/Risk teams, and business stakeholders.
- Collaborates across teams and participate in Quality Engineer CoP meetings to support continuous improvement and knowledge sharing.
QualificationsSuccessful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred SkillsAnalytical Thinking, Contact Center Systems, Controls Testing, Corporate Governance, Interactive Voice Response (IVR), Quality Assurance (QA), Quality Support, Software Testing, Test Case Development, Usability Testing
CompetenciesAccuracy and Attention to Detail, Application Testing, Coaching Others, Influencing, Process Management, Software Development Life Cycle, Software Quality Assurance And Testing, Technical Documentation Management, Technical Troubleshooting
Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
EducationBachelors
CertificationsNo Required Certification(s)
LicensesNo Required License(s)
BenefitsPNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
