What We're Looking For:
Designs, implements, and maintains quality assurance protocols and methods. Designs methods and procedures for inspecting, testing and evaluating the precision and accuracy of components and finished products. Demonstrates good knowledge of products/components within assigned area to anticipate and prepare for possible non-conformances.

• Takes initiative to gather data to investigate and analyze root cause for potential non-conformances of moderate scope
• Works with Engineers with the design of business and operational processes to support quality execution against key performance metrics
• Regularly monitors/reviews business and operational processes to evaluate for continuous improvement opportunities
• Acts as advisor to less senior technicians and/or engineers/suppliers in vetting non-conformities, cooperations with technical support and design engineering and product quality on product improvements
• Completes audit training, as required
• Establish weekly, monthly matrix and follow up actions with following effectively measurement system
• Manages customer survey responses and drives actions to increase customer's satisfaction
• Works with Service escalation team on individual projects including projects outside of repair centers

Required:

• Bachelor's degree or equivalent combination of education/vocational qualification and experience required
• 2+ years experience

Preferred:

• Problem solving and analytical ability
• Knowledge of job-related policies and procedures as well as corporate policies and procedures
• Strong computer skills
• Effective communication and collaborative skills

Work for a company that cares, offers a growth environment, and a culture of respect, inclusion and recognition - our front-line workers have an average 7-year tenure!

• Healthcare, Dental & Vision, Tuition Reimbursement
• 401k with Company Match
• Quarterly Cash Incentive Opportunity
• 20 Days Starting PTO
• 2 Floating Holidays and Paid Volunteer Time Off
• Annual Shoe Allowance and free Company Apparel

Pay Range:
$76,640.00 - $114,960.00 Annual

Incentive Compensation:
In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 10% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive - including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.