Tata Consultancy Services

Quality Engineer - Contact Centre and Amazon Connect

Tata Consultancy Services • $100K — $120K *
Toronto, ON M3C 0E3In-Person
Technical Services
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience with Contact Center platforms
  • Proficiency in IVR/Routing Automation tools like Cyara and Hammer
  • Experience in Automation testing using Selenium, Postman, or Karate
  • Knowledge of Agent Desktop Automation processes
  • Strong foundation in Java programming
  • Ability to lead technical aspects of maintenance and support releases
  • Familiarity with version control and collaboration tools like Bitbucket, Git, JIRA, and Confluence

Responsibilities

  • Lead automation efforts for contact center systems
  • Develop and maintain IVR and routing systems
  • Execute automation testing for UI and APIs
  • Enhance agent desktop automation processes
  • Oversee technical leadership during software releases
  • Collaborate in a structured Agile team environment

Benefits

  • Opportunities for professional development and training
  • Collaborative team culture
  • Diverse work environment
  • Access to modern development tools and technologies
  • Potential for career advancement within the company
Full Job Description
Skills Required: • Expertise in Contact Center platforms. • IVR/Routing Automation using Cyara, Hammer etc • Automation testing across UI & APIs (Selenium, Postman, Karate etc- any of them) • Agent Desktop Automation. • Java core. • Provide technical leadership for maintenance releases, enhancements, and ongoing support activities. • Familiarity with tools like Bitbucket/Git, JIRA, Confluence, IDEs(IntelliJ/Eclipse) etc. • Experience working in a structured scaled Agile environment. Salary Range - CA$ 100,000 - CA$ 120,000 Per Year TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

About Tata Consultancy Services

Tata Consultancy Services (TCS) is an Indian multinational information technology (IT) services and consulting company, headquartered in Mumbai, Maharashtra, India. It is a subsidiary of Tata Group and operates in 149 locations across 46 countries. TCS is the largest Indian company by market capitalization and is ranked 11th on the Forbes Global 2000 list of the world's biggest public companies. TCS is also the second-largest IT services company in the world by revenue and the largest employer of women in India. The company provides services in areas including IT, consulting, and business solutions.
Learn more about Tata Consultancy Services
Size
469,261 employees
Industry
Information Technology
* Ladders Estimates

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