Quality Assurance Manager - Data Systems

Volunteers of America - Greater New York (VOA-GNY)

$75K — $95K *
Education, Government & Non-Profit
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in a related field
  • Two years of experience in data quality and data systems
  • Strong written and verbal communication skills
  • Skills in training, audit, incident management, and data collection

Responsibilities

  • Manage and update agency dashboards
  • Monitor the quality assurance help desk
  • Analyze agency outcomes
  • Respond to agency-wide incident reports
  • Train staff on incident identification and reporting
  • Assist in developing staff training for electronic health records
  • Support daily operations for Research & Evaluation team

Benefits

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday
Full Job Description
Position: Quality Assurance Manager - Data Systems (Hybrid )

The Quality Assurance Manager - Data Systems is responsible for the overall support of programs as defined by the Volunteers of America program model and funding source standards.

Location: New York, NY 10020

Minimum Qualifications:
  • Bachelor's degree in a related field
  • Two years of experience in data quality and data systems
  • Demonstrated ability in the areas of written and verbal communication.
  • Other necessary skills include training, audit and evaluation data collection and incident management skills.


Supervisory Role:

This position does have supervisory responsibilities.

Quality Assurance Manager - Data Systems Principal Responsibilities:
  1. Manage, update and distribute agency dashboards
  2. Monitor and manage the quality assurance help desk.
  3. Manage, monitor and analyze agency outcomes.
  4. Review and respond to agency-wide incident reports.
  5. Training necessary agency workforce on incident identification, writing and reporting.
  6. Participate and assist in the development of ongoing staff training for the electronic health record.
  7. Support the AVP of Research & Evaluation and the Senior Director of Research & Evaluation/Corporate Privacy Officer in daily operations.
  8. Perform other related duties as requested.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

  • Medical, Dental, & Vision Coverage
  • Prescription Coverage
  • Life Insurance
  • Retirement Plan
  • Tuition Reimbursement
  • Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

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