About the Role

As a Quality Assurance Engineer at Credigy, you'll partner closely with Product, Engineering, and business teams to ensure the reliability, scalability, and integrity of our most critical applications and data workflows. You'll own production support processes end-to-end - from triaging and routing service tickets to auditing SQL updates and tracing process logic through downstream systems. Success in this role means fewer surprises in production, faster feedback loops for the business, and a QA practice that's always improving. You'll bring strong technical instincts and even stronger communication skills, because great quality assurance means being as comfortable talking to a business stakeholder as reading through stored procedures.

Key Responsibilities

• Execute and audit production SQL updates; maintain and troubleshoot complex stored procedures to ensure data accuracy and compliance.
• Triage, route, and monitor service tickets in Jira Service Management; refine automation rules as needed to keep workflows running smoothly.
• Partner closely with business users to translate their needs into technical tasks and close the feedback loop with speed and clarity.
• Perform functional QA testing across new and existing systems, document results thoroughly, and uphold release quality at every stage.
• Trace processes from origin through downstream systems, reading application code and SQL stored procedures to understand system behavior and surface improvement opportunities.
• Contribute to the development of scalable QA practices, test-case frameworks, and process documentation that the team can build on over time.

What We're Looking For

Required:

• 3+ years of experience in production support, business/operations systems, or a similar role - financial services or fintech background preferred.
• Advanced SQL proficiency, including writing and optimizing queries, auditing production data updates, and troubleshooting stored procedures.
• Hands-on experience configuring workflows in Jira Service Management or a comparable ITSM platform.
• Ability to read and follow application code (e.g., Python, C#, TypeScript) well enough to debug logic and trace data flow.
• Strong analytical and problem-solving skills, with clear written and verbal communication and comfort interfacing with non-technical stakeholders.
• Familiarity with QA methodologies and test-case design principles.

Preferred:

• Bachelor's degree in information systems, Computer Science, Engineering, or a related field.
• ITIL, Agile, or comparable certifications.
• Experience working in specialty finance, fintech, or similar data-intensive environments.

The Credigy Experience

Credigy offers a comprehensive benefits package including medical, dental, and vision coverage through Cigna - with Credigy covering a significant portion of premiums - plus STD, LTD, and basic life insurance at no cost to you. You'll also have access to a 401(k) with company match, generous PTO, paid parental leave, volunteer time off through Credigy Cares, and a range of workplace perks designed to support how you work best - from a thoughtfully equipped office environment to the technology and tools that help you do your best work. Beyond the benefits, you'll join a team recognized year-over-year as a Top Workplace nationally and in Atlanta, with a personalized Flex Werk program, real opportunities for career growth, and a culture built around people who are bold, curious, and supportive.

A Note to Applicants

If this role excites you, but you don't check every box, we encourage you to apply. We value curiosity, a willingness to learn, and a collaborative spirit just as much as direct experience.

Where & How You'll Work

This role is based at Credigy's corporate headquarters in Norcross, GA. From day one, you'll work with your manager to build a personalized flexibility arrangement through Credigy's Flex Werk program - because we believe the best work happens when people have the support and autonomy to work in a way that works for them.