Salesforce

Qualified Success Architect

Salesforce$123K — $186K *
US-AnywhereRemote in California, US
Enterprise Technology
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in Mid Market/Enterprise software
  • Strong communication, persuasion, presentation, and writing skills
  • Proficient with Salesforce CRM
  • Familiar with marketing automation systems
  • Knowledge of web/scripting technologies (HTML, CSS, JavaScript)
  • Exceptional problem-solving abilities for technical solutions
  • Bachelor's degree required
  • Passion for customer success with software solutions

Responsibilities

  • Lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform
  • Collaborate with stakeholders to design scalable inbound pipeline strategies
  • Implement Qualified solutions that integrate with Salesforce and other systems
  • Optimize AI-powered buyer engagement experiences across web and email
  • Translate business objectives into technical solutions and strategies
  • Establish data models and best practices with technical teams
  • Educate teams on marketing strategies and pipeline optimization
  • Analyze engagement, conversion, and adoption metrics to provide recommendations
  • Conduct executive reviews to align on growth opportunities
  • Work cross-functionally to influence platform innovation and implementation
  • Act as a trusted advisor to maximize platform value and achieve outcomes
  • Support renewal conversations by identifying adoption opportunities
  • Stay updated on AI-driven go-to-market innovations

Benefits

  • Comprehensive resources for work-life balance
  • Support for personal and professional growth
  • Access to AI tools that enhance job impact
  • Opportunities to shape the future of customer experience
  • Encouragement for innovation and creative problem-solving
Full Job Description
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category
Customer Success

Job Details

The Qualified Success Architect will own the successful implementation and adoption of the Agentic Marketing Platform for new and existing customers. You'll be living on the cutting edge of the next generation of sales and marketing technology, and will work with our customers to transform their sales and marketing processes to leverage the power of conversational marketing.

What You Will Be Doing:
  • Lead customers through the successful onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper the AI SDR Agent
  • Partner with customer stakeholders across Marketing, Sales, RevOps, and IT to design scalable inbound pipeline generation strategies
  • Architect and implement Qualified solutions that integrate deeply with Salesforce, marketing automation platforms, routing workflows, and GTM systems
  • Guide customers through the configuration and optimization of AI-powered buyer engagement experiences across web and email channels
  • Translate customer business objectives into technical solution designs, conversational flows, segmentation strategies, qualification logic, and AI SDR goals
  • Consult with Enterprise Architects, RevOps teams, and technical administrators to establish scalable data models, integrations, governance, and operational best practices
  • Drive customer enablement by educating teams on agentic marketing strategies, AI SDR operations, inbound conversion optimization, and pipeline acceleration best practices
  • Analyze buyer engagement, conversion performance, pipeline impact, and adoption trends to deliver strategic recommendations and ongoing optimization plans
  • Conduct Executive Strategic Business Reviews (ESRs) and strategic roadmap discussions with customer stakeholders to demonstrate business impact and align on future growth opportunities
  • Partner cross-functionally with Product, Engineering, Sales, and Marketing teams to surface customer feedback, influence platform innovation, and improve implementation outcomes
  • Act as a trusted advisor to customers throughout their lifecycle, helping them maximize platform value, accelerate time-to-pipeline, and achieve measurable business outcomes
  • Support expansion and renewal conversations by identifying opportunities for deeper platform adoption and increased business impact
  • Stay at the forefront of AI-driven go-to-market innovation, bringing new ideas and industry best practices to customers and internal teams

Qualifications:
  • 5+ years of Mid Market/Enterprise software experience
  • Excellent interpersonal, communication, persuasion, presentation and writing skills
  • Deep working knowledge of Salesforce CRM
  • Working knowledge of marketing automation systems
  • Knowledge in web / scripting technologies, HTML, CSS, JavaScript and SaaS applications
  • Outstanding problem-solving skills, including the ability to meet a business requirement with a technical solution
  • Must be willing to work in a fast-paced startup environment with multiple roles
  • You possess a bachelor's degree
  • Passion for making customers successful with software solutions


Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

About Salesforce

ExactTarget is a provider of on-demand email marketing software solutions. Their suite of on-demand one-to-one marketing applications enables clients to send business-critical and event-triggered communications to increase sales, optimize marketing investments, and strengthen customer relationships. They offer four editions of their on-demand software application along with integrated solutions such as ExactTarget for AppExchange and ExactTarget for [Microsoft](/organization/Microsoft) Dynamics CRM.

Salesforce Careers

Joining Salesforce means becoming part of a dynamic, global team of professionals who are deeply committed to driving customer success and innovation. As the world's leading Customer Relationship Management (CRM) platform, Salesforce offers unparalleled job opportunities in technology and consulting, making it an ideal place for ambitious individuals looking to make a significant impact.

Work You'll Do

At Salesforce, every position is a chance to leverage your skills and creativity to transform businesses and industries. Our diverse team of experts collaborates to deliver cutting-edge solutions that foster growth and enhance leadership capabilities. By joining our team, you'll be at the forefront of digital innovation, using Salesforce's powerful platform to help clients navigate their transformation journeys.

Innovate and Lead

Salesforce is not just a company; it's a community where you can lead with your ideas and see them come to life. Our culture of innovation encourages you to challenge the status quo and push the boundaries of what's possible. With Salesforce, you'll work alongside leaders in technology and business who are committed to your growth and professional development.

Career Growth and Opportunities

Whether you're looking for an internship, a full-time position, or leadership roles, Salesforce provides a wealth of opportunities to advance your career. Our commitment to professional growth is reflected in our robust training programs, including leadership development and diversity training, designed to help you excel at every stage of your career.

Be Part of a Great Team

Salesforce prides itself on a culture that values diversity, teamwork, and open communication. We believe that our strength lies in our people, and we're committed to creating an environment where everyone can thrive. Joining our team means being part of a supportive community that encourages networking and collaboration.

Benefits and Culture

At Salesforce, we understand that job satisfaction extends beyond the office. That's why we offer competitive benefits to support the health, well-being, and financial security of our employees and their families. From health insurance and retirement plans to wellness programs and flexible working arrangements, we provide the benefits that contribute to a better work-life balance.

Explore Job Opportunities

Ready to take the next step in your career? Explore the wide range of employment opportunities at Salesforce. From technical roles to customer engagement positions, we are continuously hiring talented individuals who are passionate about making a difference.

Stay Connected

Keep up to date with the latest at Salesforce by following our careers blog. Gain insights from the people who work here and learn how you can bring your career to the next level with Salesforce.

Apply Now

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Learn more about Salesforce
Size
73,541 employees
Market Cap
$130.4 billion
Industry
Net Income
$4 billion
Founded
2000
5 Year Trend
+25.7%
Revenue
$21.2 billion
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