The QA Manager position is responsible for the strategy, leadership, and hands-on execution of quality assurance across the company's ADW (Advance Deposit Wagering) products - including the Xpressbet and 1/ST BET online and mobile wagering platforms and interfaces. This role owns test planning, test automation, release quality, and defect governance to ensure reliable, compliant, and high-availability wagering experiences across web, iOS, and Android. In this hands-on role, the Manager position builds and leads the QA team while remaining directly engaged in test design and execution. This role partners closely with Development, Product, DevOps, and Operations to embed quality throughout the software development lifecycle, mature test automation, and safeguard the customer wagering experience across multiple jurisdictions.
RESPONSIBILITIES- Leads the QA function for Xpressbet, 1/ST BET defining test strategy, standards, and quality gates across web, iOS, and Android wagering interfaces.
- Develops, maintains, and executes test plans, test cases, and regression suites in TestRail, ensuring coverage across functional, integration, regression, and user-acceptance testing.
- Designs and expands testing frameworks, to increase coverage and accelerate release cycles.
- Owns release quality, coordinating test execution, sign-off, and go/no-go recommendations for production deployments.
- Partners with Product teams to manage defect triage, tracking, and root cause analysis in Jira, driving resolution and preventive measures with Development teams.
- Validates end-to-end wagering workflows across core services and integrations, including XWSX, XSIGN, FMX, and GWSDS, and downstream tote and audit feeds.
- Partners with Development, Product, DevOps, and Operations to embed quality throughout the software development lifecycle and shift testing earlier in the process.
- Verifies compliance with jurisdictional, geolocation, and responsible-gaming requirements (including Radar geolocation and Persona age/identity verification) across supported markets.
- Establishes and reports QA metrics - test coverage, defect density, defect escape rate, and release readiness - to leadership and stakeholders.
- Leads performance testing and monitoring validation to ensure high availability and responsiveness during peak wagering periods.
- Hires, mentors, and develops QA analysts and engineers, managing workload allocation, performance, and professional growth.
- Maintains QA documentation and standards in Confluence and drives continuous improvement of tools, processes, and testing best practices.
- Directs test execution with people leadership
- Handles recruitment, performance management, workload planning, coaching and succession planning development within a fast-paced, release-driven environment
- Performs other duties as assigned.
EDUCATION/EXPERIENCE:- Bachelor's degree in Computer Science, Information Technology or a related field (or equivalent combination of education and experience)
- Minimum of seven (7) years of software product quality assurance experience including test planning, implementation and execution
- Minimum of three (3) years of experience in a leadership and management position for quality assurance of software products
- Advanced working knowledge of QA processes and development methodologies (Agile/Scrum)
- Demonstrated experience in: Test automation frameworks and CI/CD-integrated testing (e.g. Maestro, Sauce Labs, CircleCI); QA and defect management tooling (Jira, TestRail); Functional and regression testing of web and native mobile applications (iOS and Android; API and service-level testing (REST/gRPC) and back-end integration validation; and Working with Agile/Scrum delivery teams and shift-left quality practices.
- Excellent leadership skills with ability to motivate team members towards achievement of company's strategic vision
- Ability to work at ease with cross-functional teams spanning multiple locations
- Collaborative and communicative - works well with teams across the organization, communicates plans and prepares leaders to communicate to their teams
- Ability to mentor, coach, lead and develop team members in a dynamic environment in order to build the required capabilities and to attract/retain the best talent
- Ability to work on a team and as an individual contributor
- Demonstrated experience in managing multiple projects simultaneously
- Strong, resilient, results-driven and self-directed, with a personal commitment to excellence
- Preferred Experience and/or Education: Experience testing online/mobile wagering, gaming or other regulated, high-availability transactional platforms; Familiarity with the Xpressbet, 1/ST BET technology stack (PHP, JavaScript, React, React Native, Node.js, MySQL/Maria; ISTQB or equivalent QA certification; Knowledge of horse-racing, pari-mutuel wagering, gaming and/or sports wagering systems.
OTHER INFORMATION:- This position does have direct supervisory/management responsibilities/duties related to functions performed by QA team members.
- Requires travel up to 5% to 10% including travel outside local area.
- The successful candidate's starting compensation will be determined based on job-related skills, experience, qualifications and market conditions.
- This role is eligible to participate in the Company's discretionary bonus program where the bonus amount is at the discretion of Executive Leadership and based on business and individual performance.
- Benefits package includes medical, dental, vision, 401(k) - with company match, life insurance and disability insurance
- PTO (Vacation, Sick, Personal) and Holidays provided by the Company
- This posting will be active for a minimum of five (5) business days. The active posting will continue to extend by three (3) business days until the position is filled.
BASE WORK LOCATION:- Position is based out of the Washington, PA office location. Position classification is "Remote Work".
