Who are we looking for?

We're hiring an IT Support & QA Engineer to be the on-the-ground owner of our NYC office's day-to-day technology, and to add firepower to our QA team when IT load is light. This is a hybrid role with IT support as the primary responsibility: when something in the office stops working, whether it's Wi-Fi, a TV in the conference room, the Joan room-booking panels, a teammate's laptop, or VPN, you're the first person to make it right. When the IT queue is quiet, you'll plug into our QA team to test our next-generation embedded On-Demand Pay platform, which serves hundreds of thousands of American consumers.

We expect the split to land around 75% QA / 25% IT based on current office size and ticket volume, but IT always takes priority. That's why this role is mandatory in-office, 5 days a week at our NYC QA. When something breaks in the office,we need someone we trust to be there to fix it.

What you'll do

IT - This will be the priority to focus on when needs arise. We expect this to account for 25% of your day to day, growing over time as Clair continues scaling.

• Serve as the first line of support for all office and employee IT issues, including laptops (Mac and PC), peripherals, VPN, SSO, email, and core SaaS tools
• Own the health of office infrastructure: Wi-Fi, networking, conference room AV (TVs, video conferencing), printers, and the Joan room-booking system
• Onboard employees: provisioning laptops, accounts, and access; recovering equipment and revoking access when people leave
• Maintain an accurate inventory of hardware, licenses, and office tech assets
• Triage tickets, document recurring issues, and build runbooks so common problems get faster to resolve over time
• Partner with DevOps team on IT projects, including security hygiene, MDM rollouts, vendor management, and office buildouts

QA - When there's no current IT needs, you'll be an active contributor to Clair's QA team. We expect this to account for 75% of your day-to-day.

• Contribute to manual testing efforts within active sprints
• Contribute to Clair's test automation suite
• Integration and E2E testing to validate complete business workflows from start to finish, replicating exactly how a user interacts with the entire Clair stack and partner apps
• Document new findings, bugs, and edge cases across user flows
• Collaborate with Development, Design, Product, and Data to gather requirements and confirm functional and internal design specs
• Partner with developers and support to resolve defects and environment issues
• Write and execute test cases following the STLC with a solid grasp of the SDLC
• Execute end-to-end testing of the application and interpret results
• Assist the support team with issue investigation and propose plans of action
• Attend daily standups, planning meetings, and contribute documentation as needed

What we're looking for

You don't need to check every box below. We're looking for strength in either IT or QA as your foundation, with willingness to grow into the other side.

Core (we'd like to see most of these)

• 2-3 years of hands-on troubleshooting instincts and comfort working directly with end users
• 1-2 years of strong written communication and a habit of documenting your work
• Comfort with macOS and Windows laptops at a user-support level
• 2-3 years of either office IT (networking, SaaS admin, AV) or software QA (manual testing, bug reporting, test cases)
• Experience working in a fast-moving team environment, ideally a startup

Helpful on the IT side

• Prior IT support, helpdesk, or office-IT experience
• Familiarity with Google Workspace, Slack, identity/SSO (Okta or similar), and MDM tools (Kandji, Jamf, Intune, or equivalent)
• Basic networking knowledge (DHCP, DNS, VPN, Wi-Fi troubleshooting)
• Experience with conference room AV and room-booking systems like Joan

Helpful on the QA side

• Prior QA or software testing experience for mobile or web applications
• Familiarity with QA methodologies and the SDLC/STLC
• Exposure to tools like Postman, Selenium, Cypress, Browserstack, Linear
• Some programming exposure (JavaScript, SQL, PHP/Laravel, or similar)
• General SQL fluency (we use PostgreSQL and Snowflake)

Things we consider a plus

• Security-minded background (endpoint hardening, phishing response, least-privilege access)
• Experience testing financial systems with a sound understanding of the industry
• Experience with test automation frameworks and converting manual test cases to automated suites
• Experience in object-oriented programming languages (PHP, Python, Ruby, C++/C#, JavaScript)
• Experience with CI/CD tooling (Jenkins, Cucumber/Gherkin, GitHub Actions)

Additional Details

Location: This is an onsite position based in New York City, you will be expected to come into the office five days a week.

Compensation: The annual base salary for this role is $138,000. The actual base pay within this range depends on many factors, such as education, skills and experience. Base pay is only one part of Clair's competitive total compensation package which includes benefits, perks and equity. The base pay range is subject to change and may be modified in the future.

Clair will only contact candidates from [redacted].com email addresses. We will never ask for payments or sensitive personal information during the hiring process. If you happen to receive anything suspicious, please ignore it.
Need more convincing?

Apart from getting to work with our incredible team, here are some of the benefits you can expect when you join Clair:

• Medical, Dental, & Vision Coverage, with option to extend to your family
• Fully-paid parental leave
• Company-sponsored 401k, HSA, and FSA
• Unlimited vacation for salaried roles, generous PTO for hourly roles
• Work from home setup allowance
• Access to your earnings every day on Clair
• Company-sponsored short-term and long-term disability insurance