BRIEF DESCRIPTION:
Working with an enterprise network architecture and engineering team supporting our Federal customer, the QA/Change Control Coordinator supports change management and Quality Assurance tasks related to projects to upgrade and modernize a Wide Area Network (WAN) communications infrastructure supporting over 1,600 field sites and multiple Program Directorates on the Enterprise Network Architecture and Engineering Support Services (ENAESS) program:
Responsibilities:
• Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling.
• Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules.
• Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring that all necessary documentation is available for review.
• Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks.
• Assist in the identification and mitigation of potential risks and issues associated with changes.
• Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes.
• Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes.
• Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership.
• Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices.
Eligibility/Clearance Requirements: Must be a U.S. Citizen with an active clearance.
Clearance Preference:
• CBP Full BI - 1st priority
Active CBP Suitability clearance
Certification Requirement: None
Education, Skill, and Experience Requirements:
• Bachelor's degree in computer science, information systems, or a related field.
• 4 years experience in change management coordination or a related role.
• Strong understanding of change management principles, methodologies, and best practices.
• Familiarity with ServiceNow or other change management tools.
• Excellent organizational skills with great attention to detail.
• Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Ability to prioritize and manage multiple change requests simultaneously.
• Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus.
Eligibility/Clearance Requirements: Must be able to provide proof of U.S. Citizenship able to obtain a CBP Full Background Investigation
