Role Overview:
Own the quality and reliability of a real time routing engine that powers how conversations are matched to agents across a global cloud platform. This role directly influences customer experience at scale by ensuring high throughput systems perform accurately under pressure, across multiple regions and tenants.

You will work within the Assignment team on Genesys Cloud, contributing to a distributed, event driven architecture that processes millions of interactions with precision and speed. In this role, you will partner closely with engineering, product, and architecture leaders to shape testing strategy, strengthen system resilience, and elevate quality standards across the platform. You will also expand your technical depth by working with modern cloud technologies, distributed systems, and advanced automation frameworks while gaining visibility into enterprise scale platform operations.

Key Responsibilities:

• Drive end to end quality strategy for a high throughput, event driven routing service, ensuring reliability and accuracy across global deployments

• Design and implement automated testing solutions across REST APIs, event streaming pipelines, in memory data stores, and cloud persistence layers

• Contribute production level Java code to improve system functionality, testability, and overall performance

• Build and maintain comprehensive system and integration tests that validate full conversation routing flows across multiple regions

• Investigate complex system behaviors and resolve defects by analyzing failures across distributed, multi tenant environments

• Influence design decisions by identifying risks early and advocating for scalable, testable architecture

• Collaborate with cross functional teams to standardize testing practices, improve tooling, and drive quality consistency

• Strengthen CI and CD pipelines by integrating robust automated validation and improving feedback loops for engineering teams

Required Qualifications:

• 2+ years of professional experience in software development with a strong emphasis on quality engineering

• Proficiency in Java and solid understanding of object oriented design principles

• Experience testing REST APIs through both functional and automated approaches

• Familiarity with CI and CD pipelines such as Jenkins or similar tools

• Working knowledge of event driven systems and messaging platforms such as Kafka

• Experience using testing frameworks such as TestNG or JUnit

• Exposure to cloud platforms such as AWS, including services like DynamoDB, SQS, S3, or EC2

• Proficiency with version control systems such as Git

Preferred Qualifications:

• Experience working with in memory data stores such as Redis

• Familiarity with Python for automation, scripting, or tooling

• Experience validating microservices within multi tenant and multi region cloud environments

• Exposure to observability tools such as Sumo Logic or New Relic

• Experience with build tools such as Maven or Gradle

Benefits That Support You:
We invest in your well-being, because when you’re at your best, so are the experiences you create.

• Comprehensive extended group health coverage

• Generous paid time off, including vacation and personal leave

• Retirement savings program with employer RRSP matching up to a prescribed maximum amount

• Family-friendly benefits, including parental leave top-up and adoption assistance

• Growth and development opportunities through access to learning resources and internal mobility programs

Exact details of these programs, including the conditions for eligibility, the amount of the benefit (including caps on benefits and customary pricing details), the length of the paid time off, etc. will be provided upon hire and is subject to Genesys policies.

This is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

Employee Referrals:

If a Genesys employee referred you, please use the link they sent you to apply.