City Of New York

Public Safety Automation Engineer

City Of New York$100K — $120K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in computer science, engineering, or a related field plus 4 years IT automation experience.
  • 8 years of relevant IT automation experience without degree.
  • Equivalent combinations of education and experience accepted.

Responsibilities

  • Coordinate patching for 911 endpoints using TrueSight Server Automation.
  • Manage critical call taker positions with BMC Client Management.
  • Support the Public Safety 911 monitoring environment with multiple automation tools.
  • Diagnose and resolve incidents, applying corrective actions for known errors.
  • Oversee the maintenance of the TrueSight and discovery environment.
  • Deploy and configure TrueSight products for the PSAC infrastructure.
  • Standardize endpoints and automate OS deployment processes.

Benefits

  • Involvement in critical public safety technologies.
  • Opportunity to work with industry-standard automation tools.
  • Collaborative environment with interdisciplinary teams.
  • Potential for career growth within the public safety IT sector.
Full Job Description
The successful candidate will serve as a Senior Automation Developer reporting to the Public Safety IT Services Division. Responsibilities will include: -Coordinate of patching Public Safety 911 endpoints via TrueSight Server Automation. -Coordinate and patch critical call taker positions with BMC Client Management. -Support Public Safety 911 enterprise monitoring environment which comprises multiple tools such as, TrueSight Server Automation, TrueSight Network Automation, BMC discovery and BMC Client management. -Diagnose and resolve incidents; implement appropriate corrective actions for known errors; -Oversee the administration, maintenance and upkeep of the TrueSight and discovery environment; -Handle the deployment and configuration of the TrueSight suite of products and BMC discovery for the entire PSAC infrastructure. -Assist in system configuration, baseline, governance, and compliance across the board. -Work hand to hand with security to address vulnerabilities and concerns on systems and respond to zero-day vulnerabilities. -Capable of packaging and automating silent install of applications which include executables, MSIs, Transforms, etc. -Standardize endpoints and provide OS Deployment / Barebone provisioning process for new builds. -Standardize and automate the Discovery /configuration of assets by implementing TPL patterns. -Diagnose and resolve incidents; implement appropriate corrective actions for known errors; troubleshoot performance issues; integrate and understand event streams into ScienceLogic which is PSAC event manager. -Track ongoing status of any incident and their corresponding problem record to ensure that identified problems are addressed and resolved; -Respond to and closely coordinate incident resolution and ongoing resolution status of all support requests for infrastructure monitoring team; -Follow ITIL standards and Public Safety own policies; work closely with peer teams such as VM, Windows and Unix support to provide a holistic solution for users and agencies: ensure devices are discovered and also removed from the topology models; -Manage ticket creation and/or relationships for root cause and symptomatic events; and -Perform special projects and initiatives as assigned. HOURS/SHIFT Day - Due to the necessary technical duties of this position in a 24/7 operation, candidate may be required to work various shifts such as weekends and/or nights/evenings. WORK LOCATION Brooklyn, NY TO APPLY Please go to www.cityjobs/jobs/search and search for Job ID #783942 * Interested applicants with other civil service titles who meet the preferred requirements should also submit a resume for consideration SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL IT AUTOMATION AND MONITORING E - 95712 Qualifications 1. A baccalaureate degree in computer science, engineering or a related field from an accredited college and four years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; or 2. Eight years of satisfactory full-time experience related to IT automation engineering, monitoring engineering, management of infrastructure; 3. Education and/or experience which is equivalent to "1" or "2" above. Additional Information

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