What You Will Do
The Pro Solutions Center Supervisor is responsible for supervising a high performing team responsible for ensuring delivery on service level agreements for internal and external customers. This leader has direct responsibility for all aspects of Customer Service Representatives performance including hiring, development, performance management, team communications, and delivery against key operational metrics.
Responsibility Statements
• Oversees the daily supervision of customer service representatives within assigned location.
• Supports sales team to qualify customers when selling solutions.
• Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations.
• Communicates clear expectations for associates, monitors and manages associate performance for accuracy and timeliness, providing timely and constructive feedback.
• Works with associates to build a work environment of engagement and inclusion.
• Makes recommendations in the candidate selection process for nonexempt roles.
• Helps associates on the team transition through change.
• Leads the onboarding and training process for associates.
What you Need to Succeed
Minimum Qualifications
• Bachelor's Degree - Business Administration or equivalent experience
• 3 years' experience in a team leadership or coaching role with or without direct report responsibility or a formal supervisory title.
• 2 years' experience working in a call center, office administration, high- volume retail, service support, or similar work environment.
Preferred Qualifications
• Knowledge of centralized management and support practices. Demonstrated experience in training, developing, and mentoring a large team (i.e., 10+ employees).
• Experience in remodeling or construction industry.
• Experience in a sales role or participating in the sales process (e.g., creating quotes, project specs, etc.).
• Experience using Zendesk or similar CRM (Customer Relationship Management) tool.
Pay Range: $61,600.00 - $102,900.00 annually
Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.
Associate Benefits (https://talent.lowes.com/us/en/joining-our-team)
- Working at one of the largest retail companies has its perks. We offer exceptional benefits and wellness programs for eligible full-time and part-time associates, tailored for many different lifestyles. Our benefits range from health, vision and dental insurance to paid vacation, tuition assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow their skills and achieve their goals.
- Health, Dental and Vision insurance
- Life and Disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
- Flexible spending and health savings accounts
- 401(k) Retirement account with company match
- Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and Parental leave
- Adoption assistance
- Lowe's Associate Discount and broad discount platform
- Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
