Job TypeRegular Full-Time
Remote TypeHybrid
LocationVancouver, Canada
Posting Range$77,800 - $129,600
Number of positions01

What can you expect in this role?
Reporting to the Underwriting Manager, the Property Underwriting Team Leader is responsible for leading a team of underwriters, ensuring high service standards, and driving profitable underwriting results. This role combines people leadership, underwriting expertise, and operational excellence, while maintaining strong broker relationships and supporting business objectives.

What you'll do?
Team Leadership & Operations (40%)

• Lead daily team activities to ensure service level agreements are consistently met
• Manage staffing levels and coordinate resources to support workloads and deadlines
• Supervise direct reports and provide guidance on performance and development
• Facilitate team meetings and foster a collaborative, high-performing environment
• Support development of underwriting procedures and best practices

Staff Development & Performance Management (30%)

• Coach, mentor, and develop team members to enhance performance and career growth
• Conduct regular performance reviews and provide ongoing feedback
• Monitor productivity and take corrective actions when required
• Recommend, monitor and enforce binding authority limits for staff

Underwriting Operations: (30%)

• Act as the primary escalation point for broker inquiries and underwriting concerns, ensuring timely and professional resolution within established authority levels
• Align team members to underwriting objectives, ensuring consistent execution and shared goals
• Partner with underwriters on risk selection to maintain consistency in underwriting practices, approving exceptions in line with company guidelines
• Support the team with complex or high-volume referrals to ensure efficient turnaround and quality decisions
• Provide feedback to leadership and marketing on broker trends, training needs, and emerging issues
• Build and maintain strong broker relationships to support profitable and sustainable growth
• Participate in broker performance reviews and contribute insights to strengthen partnerships
• Contribute to special projects and departmental initiatives as needed
• Stay informed on market trends, regulatory changes, and product updates, and recommend improvements to processes and offerings
• Commit to ongoing professional development and industry learning
• Represent the company at industry events and broker meetings as required

What you bring?
Experience & Qualifications

• 10+ years of experience in personal insurance, with strong underwriting expertise
• Deep knowledge of property and casualty insurance, including risk analysis. Knowledge of personal auto products is an asset.
• CIP / FCIP designation or post-secondary degree or equivalent combination of education and experience
• Must have a General Insurance Agent Level 2 License or be willing and eligible to obtain the license within the first 30 days of employment
• Previous leadership experience is an asset

Skills & Competencies

• Strong leadership and team management capabilities
• Excellent communication and relationship-building skills
• Ability to analyze complex information and make sound decisions
• Results-driven with a strong customer focus
• Strong problem-solving and organizational skills
• Proficiency in Microsoft 365 tools

Interested in this role, but don't meet every requirement? We encourage you to apply! We value diverse experiences and perspectives-great people bring value in many ways. If you believe you can excel in this role, tell us how. At Family, inclusion, diversity, and equity aren't just "nice to have" - they're essential to our success.

What's in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.In addition to base pay, eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.

You must be legally entitled to work in Canada. Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.
We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.