Jones Lang LaSalle Incorporated

Property Manager

Jones Lang LaSalle Incorporated • $100K — $115K *
Toronto, ON M3C 0E3In-Person
Real Estate & Construction
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of progressive property management experience, preferably in retail or mixed-use spaces.
  • Experience managing a small team of 2-4 employees, including conducting performance evaluations.
  • Industry certification such as Real Property Administrator (RPA).
  • Proven track record in capital project management with a focus on long-term planning.
  • Strong organizational skills to manage competing priorities and tight deadlines.
  • Excellent relationship-building skills across all levels of the organization.
  • Highly developed problem-solving and analytical abilities.

Responsibilities

  • Lead a team to manage property administration and operations effectively.
  • Cultivate strong relationships with retail tenants and address their concerns promptly.
  • Oversee capital projects and tenant improvements to meet quality and budget standards.
  • Ensure services from third-party providers align with established service levels.
  • Communicate proactively with tenants about property issues and community events.
  • Collaborate with leasing consultants to optimize occupancy rates and overall property management goals.
  • Conduct regular property inspections to maintain high safety and maintenance standards.

Benefits

  • Opportunity to manage a landmark property known for high-profile tenants.
  • Dynamic work environment aimed at revitalizing urban retail spaces.
  • Support for professional development and continuing education in property management.
  • Engagement with innovative marketing strategies and tenant activation campaigns.
Full Job Description
Reporting to the Regional Director, as the Property Manager you will be accountable for the profitable and efficient management of the retail and office component of Manulife Centre and 625 Church Street in accordance with good management practice, company policies and procedures. You will be part of a dynamic team that will oversee a revitalized Manulife Centre which recently completed a landmark redevelopment project.

The Manulife Centre is home to Canada's first Eataly and flagship national brands such as Birks, Indigo, Cineplex, and Loblaws & local retail legends Bay Bloor Radio, Over the Rainbow and Ron White Shoes.

You will be very familiar with the retail real estate market, current and upcoming trends, and retailers, and be able to deliver exemplary customer service across multiple customer types. In addition, you will have two or more direct reports and will oversee accounting functions for the portfolio.

What this job involves:
  • Lead a team responsible for the administration and operations of the property.
  • Develop and maintain strong working relationships with retail tenants by being "customer obsessed", focused on proactive problem solving and dealing with tenant issues and requests promptly and in line with company policies.
  • Oversees and initiates capital projects, tenant improvements, common area renovations or system upgrades/replacements and ensures they are completed per established standards, within allocated budget and set time frames.
  • Oversee provision of services from third-party service providers such as cleaning, security and parking management, ensuring that they are in-line with agreed service standards and within approved budgets.
  • Maintain proactive communications to tenants regarding property management issues, construction, marketing promotions, and neighborhood events.
  • Ensure established processes, systems and best practices are maintained and adapted at the property to maximize net income. Remain up to date through continuing education and/or membership in industry organizations.
  • Work in collaboration with leasing consultants and brokers to ensure optimal occupancy of the property. This position may also include the responsibility for lease prospect analysis, NER calculations and making rental rate recommendations.
  • Ensure that all vacant space always remains in marketable and ready state.
  • Conduct regular detailed inspections of the property and take appropriate action to make sure maintenance and safety standards set are either met or exceeded.
  • Lead the preparation of the annual operating budgets, track variance and ensure adherence to approved budget.
  • Oversee the preparation of quarterly and monthly reports as required. These currently include monthly and quarterly reforecast operating reports , monthly sales and customer traffic analysis.
  • Ensure that all administrative tasks i.e., reports for damage and liability, procedures, rules and regulations for security, emergency and maintenance and tenant information packages are always available and current.
  • Monitor collection of rental payments, recoveries, gross sales participation, operating cost escalations, etc. as specified in leases. Undertake arrears collection, assists with eviction proceedings, liaise with lawyers, collection agencies etc. to ensure proper collection of account receivables.
  • Work with internal and external marketing teams to develop marketing campaigns, work with tenants to cross-promote products, develop seasonal activations and coordinate installation of holiday décor.
  • Work with tenants to coordinate and review tenant renovation plans. Reviews plans, coordinates consultant reviews and ensures overall compliance with established technical and retail design standards.
  • Perform other property management tasks that may be assigned from time to time.


Required Qualifications:
  • 7+ years of progressive property management experience preferably in the retail or mixed-use space.
  • Team management - experience in managing a team of 2 to 4 employees including providing annual performance feedback.
  • Industry related certification (i.e. Real Property Administrator (RPA)).
  • Capital project management - clearly illustrate experience in overseeing and managing capital projects and preparing 5-to-10-year capital programs for Senior Management.
  • Strong organizational/multi-task skills with the ability to allocate one's time effectively and manage tight deadlines; ability to work under pressure and achieve quality results; ability to handle multiple demands and competing priorities.
  • Strong collaboration and relationship building skills with the ability to work well with all levels across the organization.
  • Highly developed problem solving and analytical skills.
  • Exemplary customer service skills.
  • Refined verbal and written communication skills.
  • Expert knowledge of MS Office (Word, Excel and Powerpoint) and property accounting software/concepts such as Yardi and Prism.

Preferred Qualifications:
  • University or College degree.
  • Experience with Adobe Acrobat.


Estimated compensation for this position:

100,000.00 - 115,000.00 CAD per year

This range represents the estimated base salary and actual compensation may differ. Final base salary is determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations. Some roles and employees may be eligible for discretionary bonuses, benefits, or other compensation.

Location:

On-site -Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

About Jones Lang LaSalle Incorporated

Jones Lang LaSalle is a financial and professional services firm that specializes in commercial real estate services and investment management. Its services include: tenant representation for organizations that lease office, industrial and retail spaces; consulting, which supports companies to develop workplace strategies such as occupancy planning, relocations, and energy and environmental sustainability initiatives; project and development services to manage ground-up creation, building construction, and major interior renovations; capital markets and real estate investment banking, which helps organizations buy and sell properties, and improve the financial impact of their real estate; facilities management for a variety of properties including office towers, retail and exhibition centers, and government, collegiate and industrial complexes; property management services, that provide on-site administration to help owners of office, industrial, retail and specialty properties reduce costs and enhance their property values; and valuations that provide impartial assessments of real estate worth through more than 200 corporate offices in 70 countries. Jones Lang LaSalle was formed by the merger of Jones Lang Wootton, a British firm with origins dating back to 1783, and LaSalle Partners, an American company formed from a predecessor launched in 1968. Jones Lang Wootton opened its first US office in New York in 1975. In 1997, the initial public offering was completed by LaSalle Partners for the company's common stock in the market.

Jones Lang LaSalle Incorporated Careers

Join the dynamic team at Jones Lang LaSalle Incorporated (JLL), a global leader in real estate services, where your career journey is just as important as the professional milestones you aim to achieve. At JLL, we offer more than just job opportunities; we provide a platform for growth, innovation, and leadership in an industry that shapes the world around us.

Work You’ll Do

At JLL, you will be part of a culture that prizes diversity, teamwork, and forward-thinking. Whether you are looking for a full-time position or an internship, JLL offers a variety of roles that cater to your professional skills and personal development goals. Our team is composed of the brightest minds in real estate, providing you with unparalleled mentorship and networking opportunities that foster career advancement.

Innovate and Lead

Embrace the opportunity to lead projects that redefine the real estate landscape, leveraging JLL’s global scale and deep industry expertise. Our commitment to innovation is evident in every strategy we implement and every building we manage. By joining our team, you will collaborate with professionals who are eager to share their knowledge and push the boundaries of what is possible in real estate.

Professional Growth and Development

JLL is dedicated to the professional growth of its employees. We offer robust training programs, including leadership development and diversity training, to ensure you are equipped for success. Our benefits extend beyond the basics, encompassing health, wellness, and financial planning to support you and your family at all stages of life.

Explore Job Opportunities

JLL is continuously expanding, and we are hiring across multiple disciplines. Explore positions that match your skills and interests in areas such as property management, sustainability, financial analysis, and more. We look for driven, curious, and innovative team players who are ready to make an impact.

Internship Programs

Kickstart your career with a JLL internship. Gain hands-on experience, build your resume, and make invaluable industry connections. Our internships provide a deep dive into the real estate sector, allowing you to apply academic learning to real-world challenges.

Join Our Team

Ready to advance your career at Jones Lang LaSalle Incorporated? Search open positions, read about our employment benefits, and prepare your resume. The interview process at JLL not only assesses your fit for the company but also ensures our culture aligns with your career aspirations.

Stay Connected

Keep up to date with the latest from JLL Careers by subscribing to our job alert emails. Receive personalized updates that align with your career preferences and learn about new opportunities in real-time.

Networking and Industry Leadership

At JLL, networking doesn’t end with your hire date. Continue to connect with leaders and peers through our various professional networks and community engagement initiatives. Lead the way in industry discussions, participate in global conferences, and contribute to innovative solutions that drive the future of real estate. At Jones Lang LaSalle Incorporated, we don’t just offer jobs—we offer careers that make a difference. Join us in shaping the future of real estate, one innovation at a time.
Learn more about Jones Lang LaSalle Incorporated
Size
98,000 employees
Market Cap
$7.4 billion
Industry
Real Estate & Construction
Net Income
$402.5 million
Founded
1783
5 Year Trend
+8.3%
Revenue
$16.5 billion
NASDAQ
JLL
* Ladders Estimates

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