Position SummaryThe Strategic Project Manager is responsible for leading customer implementations, new location startups, operational transitions, and cross-functional improvement initiatives across the organization. Reporting to the Sr. Director of Organizational Excellence, this role serves as a key coordinator between Operations, Business Development, IT, HR, Finance, and customer stakeholders to ensure successful project execution and sustainable business results.
This position combines project leadership, business process improvement, and operational execution to support Xpedient's growth and strategic objectives. The ideal candidate is highly organized, action-oriented, and comfortable managing multiple priorities while driving accountability across cross-functional teams.
Key ResponsibilitiesCustomer Implementations & Startup Projects- Lead end-to-end implementation of new customer accounts, facility launches, and operational startups.
- Develop and maintain project plans, timelines, milestones, and action item trackers.
- Coordinate activities across operations, business development, IT, HR, finance, safety, and customer stakeholders.
- Facilitate project kickoff meetings and ongoing status reviews.
- Identify project risks, dependencies, and resource constraints while developing mitigation plans.
- Ensure operational readiness prior to go-live, including staffing, training, systems, equipment, processes, and customer requirements.
- Support launch execution and post-implementation stabilization activities.
- Conduct project closeout reviews and capture lessons learned to support future implementations.
Cross-Functional Improvement Initiatives- Lead strategic and operational improvement projects that enhance service, productivity, quality, safety, and customer experience.
- Partner with functional leaders to define project goals, scope, timelines, and success metrics.
- Analyze current processes and identify opportunities for improvement.
- Facilitate collaboration across departments to resolve issues and remove barriers to success.
- Implement and monitor improvement initiatives to ensure sustainable results.
- Support organizational change efforts through communication, training, and stakeholder engagement.
Project Management & Communication- Maintain project dashboards, status reports, and implementation schedules.
- Provide regular updates to leadership on project progress, risks, budgets, and key decisions.
- Facilitate meetings, document action items, and ensure accountability for follow-up activities.
- Manage multiple projects simultaneously while balancing priorities and deadlines.
- Develop and refine project management tools, templates, and best practices that improve execution across the organization.
Qualifications
Required- Bachelor's degree in Business, Supply Chain, Operations Management, Logistics, or a related field; equivalent experience will be considered.
- 3-7+ years of project management, operations, implementation, or continuous improvement experience.
- Experience managing multiple projects in a fast-paced environment.
- Strong organizational, planning, and communication skills.
- Demonstrated ability to influence and coordinate cross-functional teams without direct authority.
- Strong problem-solving, analytical, and decision-making capabilities.
- Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.
Preferred- Experience in logistics, warehousing, distribution, fulfillment, transportation, or supply chain operations.
- Experience leading customer implementations, operational startups, site launches, or transition projects.
- Continuous improvement experience utilizing Lean, Six Sigma, or similar methodologies.
- Experience working directly with customers and executive stakeholders.
- PMP certification or formal project management training.
