6+ years in business process management or related areas
Knowledge of P&C insurance operations and processes
Experience with business cases, requirements, and implementation plans
Bachelor's degree or equivalent experience
Preferred: process mapping and risk assessment expertise
Preferred: proficiency in lean methodologies like Six Sigma
Preferred: military experience as a plus
Responsibilities
Support end-to-end business processes to achieve desired outcomes
Lead planning, execution, and delivery of initiatives for operational improvements
Collaborate with stakeholders to define needs and deliver solutions
Monitor process performance through analytics and governance frameworks
Identify and mitigate operational and compliance risks
Drive organizational change and communication strategies
Develop comprehensive business cases and implementation plans
Manage initiatives focused on transformation and excellence
Benefits
Flexible work environment
Professional development opportunities
Collaborative team culture
Health and wellness programs
Work-life balance initiatives
Full Job Description
Senior Project Manager - Business Process Management
Required Qualifications
6+ years of experience in business process management, process engineering, process optimization, program management, project management, consulting, operational excellence, or related disciplines
Knowledge of Property & Casualty (P&C) insurance operations, workflows, and associated business processes
Experience developing business cases, requirements, implementation plans, and benefits realization frameworks
Bachelor's degree required; OR four additional years of relevant education and/or experience may be substituted in lieu of a degree
Preferred Qualifications
Experience with process mapping, process improvement, and risk and control identification and assessment
Comprehensive understanding and application of project management methodologies
Strong analytical and problem-solving skills, including root cause analysis and data-driven decision making
Experience leveraging data and analytics tools to monitor performance and drive business outcomes
Experience with Lean, Six Sigma, Business Process Management (BPM), or related continuous improvement methodologies
US military experience gained through military service or gained as a military spouse/domestic partner
Key Responsibilities
Support end-to-end business processes, including strategy, design, performance management, controls, risks, dependencies, and continuous improvement to achieve business and customer outcomes
Lead the planning, execution, and delivery of initiatives that enhance capabilities, improve operational performance, and support association objectives
Partner with business, technology, risk, compliance, and operational stakeholders to define requirements, align priorities, resolve issues, and deliver sustainable solutions
Establish and monitor process performance through data, analytics, controls, key performance indicators, and governance frameworks
Identify, assess, and mitigate operational, regulatory, compliance, and delivery risks
Drive organizational change, stakeholder engagement, and communication strategies that support adoption and realization of business value
Develop business cases, implementation plans, and benefits realization frameworks
Manage cross-functional initiatives focused on business transformation and operational excellence
