Tesla, Inc

Project Manager, Service Operations

Tesla, Inc$80K — $120K *
Manufacturing & Automotive
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of experience managing cross-functional projects in customer-facing environments, preferably in automotive or hospitality
  • Proven ability to foster a customer-centric culture
  • Strong organizational skills and attention to detail, managing multiple competing projects
  • Leadership skills with a proactive, self-starting attitude
  • Proficiency in data analysis and experience with Excel
  • Experience in change management with a successful track record
  • Capable of communicating effectively across various stakeholder levels

Responsibilities

  • Document and analyze service business processes and workflows
  • Structure and iterate pilot programs to enhance customer satisfaction and operational efficiency
  • Conduct data analyses and reporting to derive actionable insights
  • Partner with Business Analytics to develop tailored reporting for the service team
  • Collaborate with training teams to educate users on process changes
  • Manage stakeholder partnerships to drive projects to completion
  • Advocate for customer experience while balancing various stakeholder relationships

Benefits

  • Comprehensive medical plans with $0 payroll deductions
  • Family-building benefits including fertility and adoption support
  • Dental and vision plans with low-cost options
  • 401(k) with employer match and Employee Stock Purchase Plans
  • Company paid life and disability insurance
  • Flexible spending accounts for healthcare and dependent care
  • Generous time off policies including sick leave, vacation, and paid holidays
  • Childcare support resources
  • Variety of voluntary benefits for health and legal services
  • Employee discounts and perks program
Full Job Description
Tesla is seeking a highly motivated Service Program Manager to join our North America Service Operations Team. The Program Manager will play a crucial role in developing and implementing strategies to maximize scalability and improve operational efficiency in our automotive service division. You will collaborate with cross-functional teams, analyze data, and identify opportunities for process enhancements to ensure the delivery of top-notch service to our customers while achieving financial objectives. This location is onsite.
The Service Operations team is in place to ensure our owners enjoy a seamless experience that is just as innovative as their driving experience. We focus on providing support to North America field service teams by partnering with them and other internal departments to achieve the highest level of service for our owners.
The ideal candidate will have an understanding of the critical role that customer experience plays in ownership experience as well as an ability to break down tough operational problems into actionable solutions. They will understand how our team's work impacts other internal teams at Tesla, to ensure that our processes are aligned with Tesla's success. They will have the capacity to work at high speed with a high-caliber team, an unwavering dedication to integrity, and a passion to build world-changing innovations.

Responsibilities
  • Document and analyze Service business processes and workflows
  • Structure pilots, track and measure results, iterate then launch solutions to drive toward customer happiness and operational efficiency
  • Conduct ad hoc data analyses and deep dive reporting to find actionable insights
  • Partner with Business Analytics team to develop a reporting suite that meets the needs of the business
  • Partner with training teams to educate business users responsible for managing and operating business processes as well as those impacted by any process changes
  • Manage multiple stakeholder partnerships to bring projects to completion and ultimately roll out across North America Service teams
  • Be an internal advocate for customer experience, balancing relationships with HQ leaders and Field team leaders


Requirements
  • Experience managing cross-functional projects in a global customer facing organization (ideally in automotive or hospitality)
  • Experience creating and sustaining customer centric company culture required
  • Impeccable organizational skills and acute attention to detail. As well as, proven ability to handle multiple projects with competing priorities
  • Self-starter and a quick learner who displays strong leadership skills
  • Data-inclined individual, comfortable with Excel
  • Experience with change-management methodologies and a proven track record of implementation
  • Ability to understand and communicate needs of all stakeholders including technical teams to ensure all needs are met. Ability to multi-task and prioritize work in a fast-paced environment and navigate through an ambiguous environment; enjoy challenges. Travel up to 25% of the time


Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

    About Tesla, Inc

    Tesla Motors specializes in developing a full range of electric vehicles. Tesla Motors was started by a group of Silicon Valley entrepreneurs and strives to create a revolution and accelerate the world’s transition to electric mobility with a full range of increasingly affordable electric cars. Tesla vehicles are EVs (electric vehicles), which are transforming the way people drive and move. Tesla has gone public as of June 29, 2010, and has a market cap of $34.32 billion. Tesla Motors’ goal is to increase the number and variety of EVs through three strategies. The first is to sell its own branded vehicle through its showrooms. The second is to sell premium, high-quality, patented electric components to other automakers. Lastly, it serves as a “catalyst and positive example to other automakers.” There has already been a movement in the EV market with the push of the GM Volt, rumored to have been inspired by the Tesla Roadster.

    Tesla, Inc Careers

    Join the trailblazing team at Tesla, Inc, a leader in sustainable energy and electric vehicles, and be part of a company that’s driving the future of innovation. At Tesla, we offer more than just job opportunities; we provide a platform for growth, leadership, and significant impact in the industry. Work You’ll Do Embark on a career with Tesla, Inc and contribute to our mission of accelerating the world's transition to sustainable energy. Engage in work that matters, with projects that integrate renewable energy solutions across the globe. Tesla is not just a car company; we are an energy innovation company. With roles ranging from engineering to marketing, our team is composed of talented professionals who lead the way in technology, design, and sustainability. Join our diverse team and thrive in a culture that celebrates fresh ideas, problem-solving, and a commitment to diversity training that ensures all voices are heard and valued. Innovative Work At Tesla, Inc, innovation is at the core of everything we do. From the development of cutting-edge battery technology to the creation of solar panels and sustainable energy solutions, our team is redefining what is possible. As part of our team, you’ll have the opportunity to work on challenging projects that push the boundaries of technology and make a lasting impact on the environment and industry. Career Development Tesla is committed to the professional growth of its employees. Explore a range of career paths within the company and benefit from leadership training, professional development workshops, and networking opportunities that propel your career forward. Our commitment to innovation and leadership in the industry makes Tesla an ideal place for those looking to grow their skills and advance their careers. Whether you’re seeking an internship, full-time position, or leadership role, Tesla offers a path to personal and professional growth. Join Our Team Search for open positions that match your skills and interests. At Tesla, we value passionate, curious, and innovative team players who are ready to drive change. SEARCH TESLA JOBS Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at Tesla, Inc. Tesla, Inc is not just a place to work—it’s a place to innovate, lead, and contribute to one of the most important missions of our time. Join us, and help shape the future of energy and transportation.
    Learn more about Tesla, Inc
    Size
    70,757 employees
    Market Cap
    $350.6 billion
    Industry
    Net Income
    $690 million
    Founded
    2003
    5 Year Trend
    +50.4%
    Revenue
    $31.5 billion
    NASDAQ

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