The Project Manager position manages Lit and Dark Fiber services Customer projects in one or more of the following product areas:

• Waves services, Ethernet Services, IP Services

• Dark Fiber metro and/orLong Haulservices

• Fiber to the Tower (FTT) services for Dark Fiber and Lit Services

The Project Manager candidatepossessesthe following skills andexpertise

• Subject Matter advocate for process and program management and driving improvements

• Excellent project leadership, critical thinking skills, ability to manage projects to the customer27s technical specifications and contract requirements.

• Excellent customer management skills (verbal and written) including prioritization, risk analysis, conflict management/resolution

• Strong systemand process knowledge in Lit and Fiber services implementation.

• Strong internal and external collaboration and relationship skills across Zayo teams, partners, and all levels of customer organizations supported.

• Known as ago to person/trusted advisor that willinglyassistsother team members.

• Ability to define project dependencies, manage project milestones,meetand exceed project KPIs.

• Key Project Leader collaborating cross-functionally with Customers, Sales, Sales Leadership at a Project, Market, Product/Services level nationally.

Responsibilities

• End-to-End Project ownership to include project kick off meetings with stakeholders, scheduling, scope and budget tracking, project management of internal and external team members.

• Orchestrate internal and external customer project communication dependencies, timeline,milestonesand progress

• Provide Service Delivery Performance metrics and analysis to support cross-functional Customer Business Reviews.

• Customer ownership and advocacy; the PM provides 1Voice of the Customer 2 project feedback

• Develop andmaintaincustomer project plans based on contractual requirements and service designs

• Budget ownership including monitoring, forecasting and gap closure planning with Outside Plant when applicable.

• Perform and oversee daily PM operational tasks working cross-functionally.

• Build,maintain, and report operational metrics for end-to-end milestone management.

• Manage existing reports and dashboards to provide weekly and quarterly forecasting,metricsand deliverables. Partner with PM teams toidentifynew metrics and tracking to drive improvements

• Communicate and coordinate plans and strategies with other functional areas including sales, product, engineering, procurement, networkoperationsand field operations.

Preferred Qualifications and Expertise

Systems and Processes

• Thorough knowledge of systems/tools, processes, and application of project managementmethodologyat strategic and tactical levels.

• Knowledge of Fiber Engineering, Outside Plant, and field operations processesrequiredfor each project inclusiveof budget, design, engineering, permitting, construction, splicing, and scheduling.

Communication, Relationship, and Leadership

• Exceptional project leadership and critical thinking skills; Excellent customer management skills (verbal and written) including risk analysis, conflict management/resolution

• Ability to influence teams to action that are not in a direct reporting relationship to drive toward company goals

• Self drivenand motivated to provide exceptional customer service

• Ability to see and close personal gaps/growth areas; desire to continually improve and move up in the organization

Experience Qualifications

Five to ten (5-10) years of experience in managing Telecom services projects

Estimated base salary range: $77,100 - $118,600 USD/annually