Project Manager (PM)

Ladgov Corporation

• $75K — $95K *
Washington, DC 20011In-Person
Hospitality & Recreation
5 - 7 years of experience
Reposted Today
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Job Overview by Ladders

Qualifications

  • U.S. citizenship required
  • 5-7 years of experience in customer service, specifically in managing public tours or visitor centers
  • Minimum 1 year of experience in public speaking for groups larger than 30
  • Proficient in Microsoft Office Suite for daily tasks
  • Current CPR certification by certified organizations
  • Ability to pass security clearance from the Bureau of Engraving and Printing (BEP)

Responsibilities

  • Serve as the main contact for the Contracting Officer Representative (COR)
  • Oversee daily operations of the Tour and Visitor Center (TVC)
  • Schedule staffing and manage backups for critical roles
  • Provide weekly and monthly reports regarding tours
  • Maintain and ensure accuracy of the shared tour calendar
  • Handle staffing issues, incidents, and corrective measures
  • Ensure compliance with BEP training and protocols among all staff
  • Facilitate continuity of operations, even during emergencies or closures

Benefits

  • Full-time employment
  • Work at a historic and notable organization in Washington, D.C.
  • Engagement with diverse public audiences through guided tours and programs
  • Opportunity to develop leadership skills in a visible public service role
  • Collaboration with a team dedicated to excellence in visitor services
Full Job Description
Position Title: Project Manager (PM)
  • Job Type: Full-Time.
  • Job Location: Bureau of Engraving and Printing, Washington, D.C.
  • Requirements: The Candidate shall have a:
    • U.S. citizenship
    • Minimum 5 years of customer service experience managing a public tour service or visitor center
    • At least 1 year public speaking experience with groups over 30
    • At least 1 year experience with Microsoft Office Suite
    • Current CPR certification from American Red Cross or American Heart Association
    • Must pass BEP security clearance
  • Duties: The Candidate must:
    • Serve as the primary point of contact with the Contracting Officer Representative (COR)
    • Manage daily operations of the Tour and Visitor Center (TVC)
    • Schedule and oversee all staff, including backups for key positions
    • Submit weekly and monthly tour reports
    • Maintain the shared tour calendar and ensure accuracy of scheduled events
    • Address staffing assignments, incidents, and corrective actions
    • Ensure all staff comply with required BEP training and tour protocols
    • Provide continuity of operations during closures or emergencies
* Ladders Estimates

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