Responsible for ensuring seamless program launches and driving continuous improvement for White Cap’s On-Site Technical Solutions. This role focuses on post-sale execution, collaborating with internal functional teams and external vendors to deliver operational excellence, maintain compliance, and optimize processes through data-driven reporting. Major Tasks, Responsibilities and Key Accountabilities • Oversee installation and setup of on-site solutions (e.g., mobile branches, vending systems, scanning and autonomous technologies). • Partner with Sales, Branch Operations, IT, Finance, and Marketing to align on program requirements and execution. • Serve as a liaison between internal teams and external vendors for equipment, technology, and service needs. • Facilitate communication and issue resolution across all stakeholders. • Monitor program performance through KPIs such as inventory accuracy, service uptime, and customer satisfaction. • Identify process gaps and implement improvements to enhance efficiency and scalability. • Utilize digital platforms for real-time inventory tracking and reporting dashboards. • Provide ongoing support for customers post-launch, including training and troubleshooting. • Conduct regular business reviews and share insights for optimization and expansion opportunities. • Set vision and goals across branches, ensuring alignment with OSS objectives. • Manage and mentor branch managers, providing guidance on performance, compliance, and customer satisfaction. • Create and implement training programs for branch managers; work with CDP team to foster new talent. • Conduct regular workshops and coaching sessions to improve sales and operational excellence. • Ensure onboarding processes for new branch managers and staff are standardized and effective. • Work with sales, operations and category/purchasing to align branch activities and broader business initiatives. Nature and Scope • Demonstrates skill in data analysis techniques by resolving missing/incomplete information and inconsistencies/anomalies in more complex research/data. • Nature of work requires increasing independence; receives guidance only on unusual, complex problems or issues. Work review typically involves periodic review of output by a supervisor and/or direct customers of the process. • May provide general guidance/direction to or train junior level support or professional personnel. Work Environment • Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. • Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. • Typically requires overnight travel 20% to 50% of the time. Education and Experience • Typically requires BS/BA in a related discipline. Generally, 2-5 years of experience in a related field OR MS/MA and generally 2-4 years of experience in a related field. Certification is required in some areas. Preferred Qualifications • 3+ years in operations, supply chain, or field services within construction or industrial environments. • Knowledge of construction trades and safety compliance standards. • Strong understanding of jobsite logistics and inventory management. • Proficiency with ERP systems (Oracle preferred) and mobile inventory platforms (e.g., CribMaster). • Familiarity with vending systems, mobile branch models, and badge-based access technology. • Excellent communication and relationship-building skills. For Illinois job seekers: Pay Range $83,500.00-$130,100.00 Annual Illinois law requires the posting of the salary range for advertised jobs.  This range is determined based on market data and internal pay practices to establish a minimum and maximum value for a job. Individual base pay is determined based on a variety of elements including experience, skills, internal equity and other factors. For additional details on benefits, please review the full job description on