OverviewResponsibilitiesProject Manager MV Transportation is seeking a Project Manager
for proposed business who will provide support, leadership, supervision, administration, and contract coordination for DAR Paratransit and Microtransit Service. The position ensures compliant, responsive, and high-quality service for seniors and individuals with disabilities.
Key Responsibilities - Manage and oversee the day-to-day operations of the Demand Responsive (DAR) Paratransit Service and Microtransit operation.
- Provide general supervision of operational staff and coordinate service activities as necessary.
- Investigate and respond to customer comments, concerns, and complaints.
- Ensure compliance with Americans with Disabilities Act (ADA) rules, regulations, and service requirements.
- Make operational decisions, supervise staff, and provide coordination during all operating hours.
- Maintain telephone availability during all operating hours.
- Use a proactive and results-oriented approach to identify and resolve operational problems.
- Attend regular meetings with the City to review contract compliance and adherence to performance standards.
- Work with the City to troubleshoot problem areas and address operational concerns.
- Participate in discussions regarding operations, marketing, and promotional activities.
- Provide the administration, management, and oversight necessary to support quality paratransit and microtransit services.
- Demonstrate care, professionalism, and empathy when serving individuals with disabilities and senior citizens.
QualificationsMinimum Requirements - Minimum of five (5) years of experience managing the day-to-day operations of paratransit, Dial-A-Ride, or microtransit services.
- Knowledge of ADA rules, regulations, and compliance requirements.
- Proven management experience in transit, paratransit, or microtransit operations.
- Demonstrated ability to supervise staff, make decisions, and coordinate operations.
- Strong problem-solving skills and a proactive approach to addressing operational issues.
- Self-motivated with strong leadership, communication, and organizational skills.
- Experience investigating and responding to customer comments and complaints.
- Responsible, caring, and empathetic toward individuals with disabilities and senior citizens who use DAR services.
- Available by telephone during all operating hours.
Starting salary range: $87,000 - $102,700
