OverviewResponsibilitiesAs Manager of Microtransit & Innovative Mobility, you will work alongside the Vice President of Microtransit to grow MV's business, primarily in the microtransit space, but also across areas where on-demand services intersect with other mobility solutions including rider choice programs, TNC partnerships and autonomous vehicle operations.
In this exciting, multi-faceted role, you'll be at the forefront of the revolution in public transportation that is rapidly spreading across the country. With access to industry-leading tools and resources, you'll generate new business leads while also working with existing clients who are looking for new mobility solutions. Partnering with our transit planning, technology, operations, sales, pricing, and marketing teams, you'll develop and help implement turnkey mobility solutions that meet and exceed customer expectations. You will also collaborate closely with the deal team and executive team to drive innovation and growth across the organization, principally focused on the Microtransit market segment.
Responsibilities:- Customer-focus is essential - meeting/cultivating customers, understanding their needs and designing solutions to address those needs
- Support the on-going development and execution of the Microtransit business strategy, in alignment with the company's overall goals and objectives.
- Collaborate with the business development (sales team) and executive team to identify and pursue new and existing business opportunities and revenue streams
- Work closely with other internal teams including transit planning, IT, operations, fleet management, sales, pricing and marketing to develop turnkey mobility solutions
- Monitor market trends and competitor activities to identify potential risks and opportunities
- Work closely with our technology partners and stay up to date on the latest industry trends and innovations in the mobility software space
- Function as a spokesperson for innovative mobility solutions, representing the company at industry events and other public forums
- Establish and maintain relationships with key stakeholders, including government agencies, customers, and other industry partners to become an industry SME on Microtransit services.
- Oversee the development and implementation of new solutions that make our on-demand services more efficient, safer, higher quality and more competitive.
- Continuously evaluate and improve the effectiveness of operations, including service quality, efficiency, and safety
QualificationsTalent Requirements:- Bachelor's degree preferred or equivalent experience.
- 3-5+ years of experience in public transportation and/or transportation technology, with experience in Microtransit essential
- Proven ability to execute business strategies that drive growth and profitability
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Excellent communication and interpersonal skills, with the ability to build and maintain relationships with internal and external stakeholders
- Experience working with government agencies and other regulatory bodies
- Strong understanding of technology and how it can be used to improve operational efficiency and customer experience
- Experience deploying new service models with major technology components.
