Supervises assigned staff, manages and evaluates the development, design, and implementation of technology projects within the guidelines of local, state, and federal laws, County ordinances, County policies and procedures, departmental regulations, and technical manuals. Reports to the Deputy CIO of Business Application Services or other designated person and works with directors, supervisors, elected officials, vendors, consultants, outside agencies, and other IT professionals to implement and utilize computer resources.
PRINCIPAL DUTIES AND RESPONSIBILITIES- Performs project management, implementation, testing, upgrade, support, and training for application systems and departments.
- Manages, develops and implements troubleshooting, problem solving, testing techniques, and data conversion processes within the context of application support.
- Performs business analysis and documents business requirements based on users' business needs and recommends appropriate hardware and/or software solutions.
- Designs, develops, and supports users, systems, and project management documentation.
- Provides input for Request for Proposals, Quotes, Information (RFP, RFQ, RFI), and performs subsequent assessment of vendor scopes of work and contracts.
- Provides technical and procedural guidance and training to other staff and monitors their progress.
- Analyzes and recommends IT budget needs and orders for designated departments.
- Manages, analyzes and maintains application security.
- Performs other duties of a similar nature or level.
POSITION SPECIFIC RESPONSIBILITIES MIGHT INCLUDE:- Implementation of vendor-supplied business application software in an end-user department.
- Thorough and accurate documentation of project management steps and results in a management-approved format.
- Evaluating staff tasks and assigning priorities.
- Coordinating with IT staff, vendors, and end users to ensure successful resolution of projects.
- Responding to emergency technology support issues in their area(s) of responsibility.
- Training other staff members (not necessarily subordinates) in technology applications.
Education: BA/BS in Computer Science, Business Administration, or related occupational field of study.
Experience: Four (4) years in a project management position with a minimum of one (1) year of supervisory or lead experience.
Knowledge/Skills/AbilitiesKnowledge of:- Technology principles, concepts, techniques, project management, contract management and fundamentals of information processing.
- Trends and standards of the information technology industry, local, state, and federal legal regulations and requirements, and County ordinances and departmental/divisional policies and procedures.
- Functional and technical aspects of business processes and software systems for assigned departments.
- Existing and emerging software and hardware products, programming languages, and database management.
- Software implementation and quality assurance best management practices and procedures.
Skills in:- Providing clear expectations and instructions to subordinate team
- Acquiring and maintaining skill sets on new and evolving software, database, and hardware technologies
- Managing multiple projects, issues, tasks, or problems simultaneously
- Mastery of documentation, troubleshooting and problem solving.
- Communications, both oral and written.
- Working with a team, independently and supervising others.
Certification:- Project Management Professional (PMP), Information Technology Infrastructure Library (ITIL), are preferred and beneficial but are not required.
OTHER:- This position requires staff call up in emergency situations
- This position is involved in budgetary/financial responsibilities.
- Training and supervisory responsibility is required for this position.
PERFORMANCE APTITUDES:- Data Utilization: Requires the ability to coordinate, manage, and/or correlate data. Includes exercising judgment in determining time, place and/or sequence of operations, referencing data analyses to determine necessity for revision of organizational components, and in the formulation of operational strategy.
- Human Interaction: Requires the ability to work with others to coordinate the more complex programs and more complex problems associated with the responsibilities of the job. Often represents the department and/or organization when dealing with others.
- Equipment: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools and/or materials requiring complex and/or rapid adjustments.
- Verbal: Requires the ability to utilize a wide variety of reference, descriptive, advisory and/or design data and information.
- Math: Requires the ability to perform addition, subtraction, multiplication and division; ability to calculate decimals and percentages; may include ability to perform mathematical operations with fractions; may include ability to compute discount, interest, and ratios; may include ability to calculate surface areas, volumes, weights, and measures.
- Functional Reasoning: Requires the ability to apply principles of influence systems, such as motivation, incentive, and leadership, and to exercise independent judgment to apply facts and principles for developing approaches and techniques to resolve problems.
- Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, as opposed to that which is clearly measurable or verifiable.
- Physical Abilities: Tasks require the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-20 pounds).
- Sensory Requirements: Some tasks require the ability to perceive and discriminate visual cues or signals. Some tasks require the ability to communicate orally.
- Environmental Factors: Essential functions are regularly performed without exposure to adverse environmental conditions.
