Job Description
The Project Manager - GRS Delivery ensures the successful implementation of new processes, programs, and/or systems for large complex projects. This individual is responsible for driving IHG's Central Reservation System third party vendor, Amadeus and utilizing project management discipline to implement major initiatives across dependent IHG technology platforms, which involves balancing competing demands among scope, time, cost, and quality, stakeholders with differing needs and expectations, identifying requirements (needs) and unidentified requirements (expectations) and working concurrently with multiple departments as project plans are developed and executed. Must be able to navigate large organizations to identify key stakeholders and influence and prioritize work effectively.
Your Day to Day
Activate features across IHG's tech stack & prepare features for scale rollout
Establish measurement plans and adopt the appropriate quality procedures to ensure smooth and complaint launch and sustainment of these features
Maximize third party vendor value via day-to-day vendor management activities & a vendor accountability framework that you establish
Drive vendor delivery performance via clear & consistent prioritization and mitigating blockers
Manage all third-party vendors and internal project team communications of progress and issues with external and external stakeholders
Owns project timeline and ensures project leadership is aware of any risks to the timeline
Develop project plans related to the project, associated testing and/or pilots, and full launches for each project as needed
Identifying and escalating systemic issues and risks
Monitor the work associated with each workstream
Create project status updates as needed
Update project management systems with required reporting metrics
What We Need from You
Bachelor's Degree in relevant fields of work or an equivalent combination of education and work-related experience
6-8 years' project management experience responsible for managing large scale, cross-divisional, cross-functional projects with numerous stakeholders
At least 2 years' experience managing projects from inception to completion
Demonstrated proficiency in multiple disciplines/processes related to the position, including experience managing waterfall projects, change management and/or Six Sigma continuous improvement as well as Agile
Demonstrated project management experience in organizing, planning and executing large-scale projects from conception through implementation
Strong consultative skills and demonstrated ability to achieve corporate business objectives across functional boundaries
Strong negotiator and able to influence those outside own team. Ability to lead a team in a matrix environment and resolve conflicts as needed
Must possess strong communication skills, written and verbal; articulate, persuasive & influential; systematic and timely. Will be responsible for developing and delivering presentations to senior leaders. Ability to maintain confidential data
Experience with project management software, e.g. MS Project, MS PowerPoint, MS Word, MS Visio and MS Excel. Atlassian Jira and Confluence experience preferred
Experience managing teams in a leadership capacity and working with peers in a team environment
Works well under stress and can manage projects in an environment with tight deadlines
Managing project budgets as needed to account for internal project spend
Demonstrated analytical skills to solve problems, analyze data and make decisions that affect the project on a regular basis
Travel - 10%
Location - Our hybrid work structure is an expectation of three (3) days in the Atlanta office. This expectation may be adjusted to evolve with the changing needs of the business.
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