Project Manager
Reports To: Manager, Project Delivery
The Project Manager serves as a key player within Casepoint's Customer Services team. The Project Manager will work closely with the Customer Delivery Team to oversee and coordinate projects across the customer journey to achieve the overall goals and objectives of the Customer Delivery Organization. Strong candidates must have the right combination of education and skills in project management, organization, multi-task management, and technical acumen.
What You'll Do (Key Responsibilities):
- Manage full project management lifecycle for customer projects, including reporting, resource management, demand management, risk management, budgeting, scheduling, and coordination of projects activities and daily operations.
- Oversee multiple project teams, manage resource assignments, project task completion dates, prioritize activities based on customer requirements and service level agreements (SLAs).
- Serves as the primary point of contact and first point of escalation throughout the project lifecycle, applying in-depth knowledge and experience to provide expert consultation and advice on technology and best practices.
- Develop concrete, detailed plans for a project, including schedule, budget, outline of the duties of each team member, identify project goals, and set a timeline for the project.
- Review contracts and purchase orders for all assigned projects to ensure project delivery adheres to the agreements identified in the sales process.
- Establish project monitoring to ensure that projects remain on track, meet deadlines, stay under budget, and deliver contract requirements.
- Work with Customer Success, Customer Services, Customer Support, Information Services (IS), and Product teams to break down complex technical issues to determine root cause analysis, identify a solution and provide concise communication with management and the customer.
- Consult customers and project teams to become familiar with all activities of the team, determine customers' special needs, desired outcome, required software tools, and any budgetary or other requirements, ensuring projects are managed to the contract.
- Establish and maintain strong relationships with customers, communicate effectively with a wide variety of technical and non-technical audiences, and prepare and present briefing materials to staff, executives, and federal customers.
- Direct the progress of operational and customer projects, establish project milestones, and monitor project status regularly, managing all project activities and workflows, prioritizing the work of direct staff.
- Provide resources and oversight for the project management lifecycle and for special services projects, including assisting other team members with developing, monitoring, and controlling established projects and programs.
- Coordinate end user and administrative training sessions for customer stakeholders, coordinating directly with the Product Enablement Team to support customer training and adoption.
- Conduct project level and just-in-time after action reviews and plans to report and respond to customer feedback at the project level
- Seek opportunities to improve Department efficiency and reduce expenses by streamlining operations.
What You Bring to the Team:
- Passion for technology and for helping others to understand and use it
- Minimum 5+ years of direct customer-facing experience with SaaS processes and technologies
- Minimum2+ years of project management experience in deploying enterprise projects and technology products
- Demonstrated experience in stakeholder management, relationship management, and software implementation
- Hands-on experience with project management tools (Asana, Jira, NetSuite Suite Projects Pro)
- Strong communication skills to coordinate with team members, vendors and management
- Analytical, technology, and problem-solving skills to be able to identify, communicate, and troubleshoot technical issues
- Excellent verbal presentation skills and written communication skills
- Experience in self-training and developing expertise with new user-based technology
- Experience working directly with customers to achieve results
- Ability to obtain and maintain DoD Secret, Public Trustor higher clearance
- US Citizenship (non-dual) required
Preferred Qualification
- Experience managing Government projects
- Project Management Professional (PMP) Certification
- MBA with correlating business experience or an equivalent combination of education and experience
- Secret Clearance
Work Location & Flexibility:
We are headquartered in Washington, D.C., and this role is eligible for remote work from the following states: AR, AZ, CA, CO, CT, D.C., DE, FL, GA, IL, IN, KS, KY, MA, MD, MI, MN, NC, NH, NJ, NY, OH, OR, PA, SC, TX, VA, WA, WI, WY. If you live outside these states, unfortunately we're not able to consider your application at this time.
