Overview: 

The UpgradeManageris responsibleensuring the successfulproject management anddelivery of thecustomer environment upgradesandinternalinitiatives fortheallHealthedge products. In this role, you will beworking acrosscross teamsand departments,buildstrongpartnershipandrelationshipsand will ensurea track recordof on-timedelivery with excellent customer satisfaction.Usingstandardproject management methodologies, theUpgradeManager is a hands-on leader who will manage all aspects of the delivery. This person will manage a team of infrastructure, customersuccessand customer support resources in a matrixed environment.

Responsibilities: 

• Partner with team and department leadersfor the delivery of project-based activities.

• Provide estimates and project charter documentation in support of on-going and new department initiatives

• Maintain direct control over project planning. Must be able to set upmeasures to build the proper foundation that will be a stepping-stone to project success.

• Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, andtrackingprogress against the plan.

• Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.

• Identifyand manage project risks and issues, and drive resolution of roadblocks to keep the program on track.

• Ensure that project deliverables are of high quality, bestpracticesand meet customer requirements.

• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.

• Demonstrate excellence and provenexperience indeveloping project plans andmanaging project stakeholders, project teams, risks,schedulesand budgets.

• Participate and contribute thought leadership to help drive Customer Operations strategies.

• Actas a liaison between various internal organizations (Engineering, Professional Services, Product Management, etc.) for project-based continuity.

• Provide thought leadership vis-vis best practices to help scale and improve the organization.

• All other duties as assigned.

• Performall job functions consistent withHealthEdge'spolicies and procedures, including those which govern handling PHI and PII.

Requirements Qualification: 

• BA/BS degree in related field, PMP certification is a plus

• 5+ years of experience managing large scale, enterprise-class, software delivery-based projects.

• Experience managing teams of 8+ resources within a matrixed environment

• Develop and manage the overall program/project plans and timeline, including key milestones and dependencies, andtrackingprogress against the plan.

• Partner with cross-functional teams, including engineering, operations, product management, and security, to develop and execute the migration strategy.

• Identifyand manage project risks and issues, and drive resolution of roadblocks to keep the program on track.

• Ensure that project deliverables are of high quality, bestpracticesand meet customer requirements.

• Communicate project status, risks, and issues to key stakeholders and executive leadership, including regular program updates and presentations.

• Solid understanding/experience of Project Management tools(Smartsheet is a plus)

• Experience managing projects using the Scrum Agile software development framework.

• Preference that you have a general understanding of healthcare payor workflows including claims processing, benefits configuration, member enrollment, correspondence, medical management, and provider contracting.

• Strong knowledge of industry business practicesand value offerings.

• Demonstrated leadership skills

Geographic Responsibility:  Remote, US

Type of Employment: Full-time, permanent

FLSA Classification (USA Only): Exempt

Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job:

• The employee is occasionally required to move around the office. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

• Work across multiple time zones in a hybrid or remote work environment.

• Long periods of time sitting and/or standing in front of a computer using video technology.

• May require travel dependent on company needs.

The above statements are intended to describe the general nature and level of the job being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. HealthEdge reserves the right to modify, add, or remove duties and to assign other duties as necessary. 

#LI-Remote 

**The annual US base salary range for this position is $86,000 to $91,000. This salary range may cover multiple career levels at HealthEdge. Final compensation will bedeterminedduring the interview process and is based on a combination of factors including, but not limited to,your skills, experience,qualificationsand education.