Job Title: Project Manager
Company: BLN24
Position Overview:The Project Manager supports the successful delivery of BLN24's federal customer experience, research, and program management portfolio. The PM serves as a trusted advisor to Government stakeholders, helping manage customer experience, research, analytics, and service improvement initiatives while maintaining strong relationships with agency leadership and internal teams. The individual assumes leadership responsibilities in the absence of the Program Manager and supports the long-term success and growth of BLN24's federal customer experience portfolio.
Essential Duties & Responsibilities:Program & Client Management
- Support the Program Manager in leading all aspects of contract execution.
- Serve as a primary point of contact for Government stakeholders and maintain strong customer relationships.
- Coordinate project schedules, staffing, priorities, budgets, and deliverables.
- Monitor contract performance, identify risks, and implement corrective actions when needed.
- Act on behalf of the Program Manager as required.
Program Delivery
- Coordinate the execution of research, customer experience, data collection, analytics, and program support activities.
- Ensure project activities align with agency objectives, contract requirements, and industry best practices.
- Review project deliverables and support the development of executive briefings, reports, and presentations.
- Collaborate with technical, research, and business teams to deliver innovative solutions that improve customer and stakeholder experiences.
Team Leadership
- Coordinate the work of cross-functional teams, including project staff, analysts, researchers, and subject matter experts.
- Foster collaboration across internal and external stakeholders.
- Support workforce planning, onboarding, mentoring, and staff development.
- Promote continuous process improvement and knowledge sharing.
Quality & Performance
- Ensure deliverables meet contractual requirements and BLN24 quality standards.
- Monitor project milestones, budgets, schedules, and performance metrics.
- Support implementation of quality management processes and continuous improvement initiatives.
- Assist with risk management, issue resolution, and performance reporting.
Business Growth & Strategic Support
- Support the continued growth of BLN24's federal customer experience and research portfolio.
- Identify opportunities to improve service delivery and expand support across federal agencies.
- Maintain awareness of emerging customer experience, research, and digital transformation trends.
- Contribute to proposal development, staffing strategies, transition planning, and business development efforts.
Required Qualifications:- Bachelor's degree from an accredited college or university.
- Minimum of eight (8) years of experience conducting population-based surveys.
- Minimum of eight (8) years of experience developing and implementing sampling designs.
- Minimum of eight (8) years of experience administering and analyzing survey research.
- Minimum of eight (8) years of experience conducting cognitive testing, focus groups, and/or interviews.
- Minimum of eight (8) years of experience developing and delivering executive-level reports and presentations.
- Demonstrated experience leading multidisciplinary project teams and managing complex federal programs.
- Strong organizational, analytical, written, and verbal communication skills with the ability to effectively engage Government stakeholders.
- Experience managing project schedules, risks, budgets, staffing, and deliverables.
Preferred Qualifications:- Experience supporting the U.S. Department of the Treasury, Internal Revenue Service (IRS), or other federal civilian agencies.
- Experience supporting customer experience (CX), survey research, program evaluation, analytics, or organizational improvement initiatives.
- Experience managing federal contracts or BPA task orders.
- Project Management Professional (PMP) certification or equivalent project management credential preferred.
What BLN24 brings to the Game:BLN24 benefits are game changing. We like our team to play hard and that means they need to be taken care of - physically, financially, and emotionally. We make sure to keep them in the game by giving them access to generous medical, dental, and vision plans.
- You can join one of the fastest growing companies headquartered in the Washington DC Metro Area. We give you the opportunity to work in different sectors, so you have the chance at variety while maintaining stability.
- Flexibility at BLN24 allows each individual the opportunity to balance quality work and their personal lives. Depending on projects, we allow remote working opportunities so you can always be in the game no matter where you call home.
