POSITION PURPOSE The Project Manager supports the execution of the IT project portfolio within ClickUp, helping ensure work is organized, tracked, and delivered in alignment with business priorities.
This role supports PMO processes including intake, prioritization, tracking, and reporting through the Enterprise Intake and Delivery Framework.
In addition, this role provides coordination and execution support for Chief of Staff initiatives, helping track actions, manage follow-ups, and support cross-functional execution across projects and contracts.
This position is based out of our Phoenix office (16th St. and Glendale Ave.) and reports to the Director of Project Management.
DUTIES & RESPONSIBILITIESProject & Portfolio Support- Support maintenance of the IT project portfolio in ClickUp.
- Help track project plans, timelines, milestones, and deliverables.
- Monitor project progress and help surface risks, issues, and blockers.
- Support regular portfolio updates and reporting for leadership visibility.
- Ensure projects stay aligned to IT and organizational priorities.
Intake & Prioritization- Support the PMO Enterprise Intake and Delivery Framework (EIDF).
- Help review and organize incoming project requests for clarity and completeness.
- Support prioritization discussions with leadership.
- Help maintain visibility into demand, capacity, and active pipeline.
- Support consistent use of intake and governance processes.
ClickUp & PMO Reporting- Support maintenance of ClickUp structure, templates, and project tracking.
- Ensure project data is accurate, current, and consistent.
- Support PMO dashboards for project status, risks, intake, and portfolio health.
- Assist with improvements to workflows, automation, and reporting.
Chief of Staff Support & Collaboration- Support execution of Chief of Staff-led initiatives and priorities.
- Coordinate cross-functional tasks, follow-ups, and action items.
- Track decisions, next steps, and accountability items from leadership meetings.
- Support preparation of updates, summaries, and basic briefing materials.
- Assist with coordination of contract-related tracking and execution activities.
Stakeholder Management- Support coordination of meetings and project updates across teams.
- Help communicate status updates, risks, and dependencies.
- Assist in keeping stakeholders aligned on timelines and deliverables.
- Escalate issues or blockers to the Chief of Staff or PMO leadership as needed.
Success Measures- Projects and contracts are accurately tracked and updated in ClickUp.
- Leadership has clear, consistent visibility into project status and progress.
- Intake and prioritization processes are followed and well supported.
- Risks, issues, and blockers are identified and communicated early.
- Chief of Staff initiatives are supported with strong coordination and follow-through.
- Stakeholders remain aligned and informed across active workstreams.
- PMO reporting and workflows continue to improve over time.
SKILLS & QUALIFICATIONS- 3-5 years of experience in project management.
- Knowledge of project management methodologies and tools.
- Demonstrated experience in managing complex projects with multiple stakeholders.
- Strong analytical and problem-solving abilities.
- Some Knowledge of healthcare industry regulations, compliance, and quality standards.
- Prior experience in a similar industry or knowledge of industry-specific project management practices is a plus.
- Experience in Operations preferred.
- Experience in IT preferred.
- Click-Up experience a plus.
EDUCATION, LICENSES, & CERTIFICATIONS- Bachelor's degree required.
- Project Management certification (CAPM, APM, PMP, PPM, CSM, or related cert) is welcome.
BENEFITS & TOTAL REWARDS- Paid Onboarding and Training
- Insurance - Medical, Dental, Vision, and Life
- 401k Plan - 3% match
- Employee Assistance Program
- Tuition Reimbursement
- Continued Education Support
- Mileage Reimbursement (if applicable)
- Referral Bonuses
- 9 Paid Holidays
- 15 Days of Paid Time Off
- Paid Volunteer Hours
CHARACTER & COMPETENCIES- Courage - To have the courage to the right thing at the right time.
- Ownership - To take ownership of every issue you touch.
- Respect - To respect yourself, co-workers, and for those whom you care.
- Excellence - To be excellent in all that you do.
- Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
- Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethics; Upholds organizational values.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
- Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Judgement - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
- Problem-Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
PHYSICAL DEMANDS & WORK ENVIRONMENT- Occasionally required to stand.
- Occasionally required to walk.
- Continually required to sit.
- Occasionally required to climb, balance, bend, stoop, kneel, or crawl.
- Continually required to talk or hear.
- While performing the duties of this job, the noise level in the work environment is usually moderate.
- May occasionally lift and /or move more than 30 pounds.
- Must be able to physically perform the essential duties of the position which include lifting 30 lbs., transporting materials, stooping, kneeling, crouching, reaching, use of hands, balancing, walking, standing, talking, hearing, and typing.
