Zip Co

Project Management Lead

Zip Co • $100K — $130K *
Toronto, ON M3C 0E3In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years in enterprise software implementation or complex project management.
  • 3+ years of people management experience leading technical teams.
  • Experience in establishing or enhancing PMO functions in a B2B SaaS setting.
  • Familiarity with enterprise financial systems and ERP implementation methodologies.
  • Strong communication and negotiation skills with executive-level influence.
  • Ability to thrive in a fast-paced startup environment and solve problems effectively.

Responsibilities

  • Build and implement Zip's project management standards and methodologies.
  • Manage and mentor a team of project managers, setting performance expectations.
  • Drive end-to-end delivery of complex enterprise implementations.
  • Oversee global portfolio of enterprise onboardings, monitoring resource and timeline constraints.
  • Define and track metrics to optimize execution post-sales.
  • Collaborate with Product and Engineering on deployment needs and product readiness.
  • Act as escalation point for complex client implementation issues, ensuring satisfaction.

Benefits

  • Start-up equity
  • Health, vision, and dental coverage
  • Catered lunches and dinners
  • Commuter benefit
  • Team-building events and happy hours
  • Flexible PTO
  • Apple equipment plus home office stipend
Full Job Description
Your Role

We are seeking a visionary and operationally strong Project Management Lead to establish, scale, and mature our Project Management Office (PMO) from the ground up. In this role, you will be responsible for defining the governance models, standard methodologies, and delivery frameworks that power Zip's enterprise deployments. Beyond establishing the infrastructure, you will lead, mentor, and coach a growing team of high-performing project managers. You will collaborate cross-functionally with Product, Engineering, and Customer Success leadership to optimize our delivery lifecycle and accelerate time-to-value for strategic global clients.

You Will
  • Build and Mature the PMO: Architect and implement Zip's project management standards, methodology templates, and tooling to create a scalable delivery practice.
  • People Management & Leadership: Directly manage, mentor, and hire a team of project managers, establishing clear performance expectations and supporting career pathing.
  • Hands-On Project Execution: Directly own and drive the end-to-end delivery of high-priority, complex enterprise implementations, balancing team leadership with active, on-the-ground execution.
  • Portfolio Governance: Oversee the global portfolio of active enterprise onboardings, proactively monitoring resource constraints, capacity planning, and target delivery timelines.
  • Metrics & Continuous Improvement: Define and track operational metrics (e.g., project velocity, milestones hit, time-to-value) to continuously optimize post-sales execution.
  • Cross-Functional Collaboration: Partner closely with Product and Engineering leadership to communicate enterprise deployment needs, streamline feedback loops, and shape product readiness.
  • Executive Escalations: Act as the primary escalation management point for enterprise client implementations, resolving complex delivery blockers and ensuring high client satisfaction.


Qualifications
  • 8+ years of experience in enterprise software implementation, technology consulting, or complex project management.
  • 3+ years of direct people management experience, with a proven track record of growing and mentoring technical implementation teams.
  • Demonstrated success in building, launching, or significantly up-leveling a PMO function within a fast-growing B2B SaaS environment.
  • Deep familiarity with enterprise financial systems, procurement workflows, or large-scale ERP implementation methodologies.
  • Outstanding communication, negotiation, and relationship skills; expert ability to influence decision-making and push back constructively at the executive level.
  • Thrives in high-growth startup conditions, possesses excellent analytical problem-solving skills, and demonstrates a strong bias for action.


Perks & Benefits

At Zip, we're committed to providing our employees with everything they need to do their best work.
  • Start-up equity
  • 🦷 Health, vision & dental coverage
  • Catered lunches & dinners
  • 🚍 Commuter benefit
  • 🚠 Team building events & happy hours
  • Flexible PTO
  • Apple equipment plus home office stipend

About Zip Co

Zip Co Limited previously known as ZipMoney Limited is an Australian public limited financial technology company. The company was founded in 2013 and is headquartered in Sydney. In September 2020, Zip acquired the US-based ‘Buy Now, Pay Later’ company Quadpay to grow its American footprint. The company now has operations in Australia, Canada, Czech Republic, India, Mexico, New Zealand, the Philippines, Poland, Saudi Arabia, Singapore, South Africa, UAE, the United Kingdom and the USA. It currently has around 81,000 retail partners and over 9,900,000 customers. As of March 2021, Zip Co's market cap was $5.83 billion.
Learn more about Zip Co
Industry
Finance & Insurance
* Ladders Estimates

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