Manage and deliver strategic customer engagements by aligning execution with customer goals and internal capabilities. Coordinate cross-functional teams, oversee program execution, and ensure customer satisfaction through clear communication, risk mitigation, and value delivery. Duties & Responsibilities: • Manages the planning and execution of customer-facing engagements, ensuring successful delivery against agreed timelines and objectives. • Acts as the primary liaison between customers and internal teams throughout the engagement lifecycle. • Coordinates cross-functional delivery efforts across Product, Engineering, Customer Success, and Services. • Tracks engagement health, risks, milestones, and deliverables, ensuring transparency and alignment. • Supports executive briefings, status reporting, and change management throughout engagements. • Collaborates with internal stakeholders to identify growth opportunities and support long-term client success. • Contributes to best practices, templates, and methodologies used in customer engagement management. Qualifications: • 6-8 years of experience in customer-facing roles, such as engagement management, program delivery, or consulting • Proven experience coordinating cross-functional programs or enterprise customer engagements • Bachelor's degree in Business, Communications, or related field • Strong planning, communication, and risk management skills • Familiarity with CRM and delivery tools such as Salesforce, Asana, Smartsheet, or Jira • Experience in SaaS, technology, or enterprise delivery environments preferred • PMP, CSM, or other certifications are a plus Perks & Benefits: • Competitive compensation and generous stock options • 100% employer-paid top-of-the-line medical, dental and vision coverage • Great benefits including unlimited PTO, parental leave and free snacks and beverages • The opportunity to work with some of the brightest minds from Silicon Valley's most dominant and successful companies • Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper • Work on the latest and coolest technologies - everything is home-grown and built ground-up • A dynamic work environment with a strong sense of community and collaboration • The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy • Exciting opportunities for career growth and development Current Tekion Employees - Please apply via Greenhouse Internal Job Board The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and/or a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process. Base Salary Range $90,000-$150,000 USD