Job Summary

Job Description

Core Responsibilities:

• Provides exemplary customer service in order to build and maintain strong relationships between customers and the Company. Addresses complaints quickly, provides prompt follow up and advises management of any situation outside position's scope of authority.
• Leads the preparation of project status reports; maintains accurate sales/service records and customer activity records.
• Coordinates with other work streams, projects and initiatives which may impact successful completion of project.
• Manages multi-dwelling unit special product buildouts like WiFi Ready, Self Install Kit ready and Connected Communities.
• Responsible for activation of Company services of both residential and business passing's in mixed use properties.
• Makes outreach to understand clients' project profiles and timelines.
• Keeps current regarding developments within the industry. Monitors and evaluates competitive services and products.
• Makes presentations to managers and developers and attends meetings and social functions to maintain a high level of visibility for the Company.
• Captures all new build/win-back leads.
• Manages project status and information in the form of formal briefings, project update meetings and written, electronic and graphic reports.
• Educates clients on Company's wiring specs; build processes, timeline expectations etc., for successful project delivery.
• Works with local construction points of contact to pull statement of work and project bids.
• Tracks projects through pre-construction through activation.
• Fosters strong developer relationships so the Company is favored at new build locations.
• Drives timely communications with clients and Company partners.
• Prepares weekly/monthly/quarterly/yearly reports on build-out.
• Manages VIP client build-outs and communications.
• Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Company products and services.
• Stays abreast of competitive landscape and emerging technologies to best position business services in the marketplace.
• Retains customer base by delivering on the Company credo, ensuring a superior customer experience.
• Attends out-of-the-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills in presenting, persuading and negotiating.
• Effectively hands off ownership to team member as appropriate.
• Researches the local market to understand and identify new real estate development and construction opportunities.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the on our careers site for more details.

Education

Certifications (if applicable)

Relevant Work Experience