The Project Delivery Manager is responsible, both directly and indirectly, for the company's day-to-day implementation of ongoing client projects and oversees client relationship and support post launch.
Responsibilities:- Serves as the main point of contact between all internal value-add functions across departments
- Onboards low to medium complexity delivery projects
- Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
- Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
- Demonstrates a general understanding of GP products
- Able to manage multiple priorities simultaneously
- Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
- Demonstrates flawless execution of best practices during and post implementation
- Fosters client relationships post launch of new client projects
- Ensures study documentation is complete, current, and stored appropriately
- Effectively applies best practices and deliver according to internal and external success criteria
- Demonstrates flawless execution of business strategies for implementation
- Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
- Participates in the development of new features and functionality that may be requested by clients
- Coordinates internal and external/vendor resources
- Provides recurring project status reporting and ensure proper escalation
- Performs other duties, assignments, and/or special projects as time or circumstances necessitate
- Travels for client meetings and trainings as needed
Qualifications:- Bachelor's Degree or equivalent work experience preferred
- Relevant project management experience and/or training
- Project management experience and strong organizational and time management skills in a dynamic and fast-paced environment
- Demonstrated analytical, creative problem solving and communication skills
- Proficiency in Microsoft Office suite and experience with a Project Management Information System (PMIS)
