Bombardier

Project and ODI Coordinator, Customer Support Integration Team (CSIT)

Bombardier$75K — $95K *
Aerospace & Defense
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in aircraft maintenance environment or similar experience.
  • 2+ years of project management or supervisory experience.
  • Knowledge of FAA, EASA, or Transport Canada regulations.
  • Strong understanding of health and safety regulations in aircraft operations.
  • Excellent interpersonal and customer service skills.
  • Strong organizational and planning abilities for multiple projects.
  • Proficient in word processing, databases, and SAP.

Responsibilities

  • Manage delivery items and modifications for aircraft.
  • Ensure proper transfer of post-delivery liabilities and requirements.
  • Contribute to budget processes for open delivery items.
  • Maintain and populate ODI reporting database.
  • Coordinate resources for timely closing of delivery items with various departments.
  • Plan and execute implementation timelines with customers and facilities.
  • Serve as primary point of contact for customer communications and issue resolution.

Benefits

  • Flexible and hybrid work policies offered.
  • Exposure to a collaborative team environment.
  • Gain experience in high-stakes aircraft project management.
  • Opportunity to grow within a global aerospace leader.
  • Access to professional development and training programs.
Full Job Description
Posting Start Date: 5/22/26

Requisition ID: 13469

Dorval, QC, CAN, H4S 1Y9

When applicable, Bombardier promotes flexible and hybrid work policies.

What are your contributions to the team?

  • Project manage in-service aircraft (a/c) open delivery items (ODIs) and a/c modifications and other maintenance packages.
  • Oversee proper handover of post-delivery liabilities from Production to CSIT by ensuring accuracy, feasibility and timely identification of ODIs, cost and schedule estimates by reviewing outstanding delivery items (ODIs) prior to a/c delivery to understand requirements and customer expectations.
  • Contribute to the ODI budget process.
  • Populate, maintain ODI database and execute on ODI reporting.
  • Coordinate within BA, BAS, ASF & PCC to ensure all requirements i.e. engineering, tooling, documentation, parts and manpower are available to support ODI closure.
  • Plan ODI implementation with customers/operators and maintenance facilities in accordance with mutual agreed downtime date and location.
  • Ensure ODI closure meet customer expectations, contractual and financial obligations, as per committed deadlines.
  • Execute contractual obligations related to holdbacks and submit invoice request to support holdback payment as well as carry out ODI buy outs.
  • Review and process ODI billing.
  • Issue ODI closure letters to customers.
  • Define a/c statement of work (SOW) with the customer and internal stakeholders.
  • Coordinate the planning of the SOW and downtime with customer/operator/facility.
  • Launch the project with the facility and ensure that all resources i.e. engineering, tooling, documentation, parts and manpower are available and in place at facility prior a/c induction.
  • Serve as customer primary point-of-contact in daily communications, coordinating, and follow-up for items such as time/labor/material quotes, preliminary invoices, progress updates, customer approval and debrief on work packages, resolution of squawks, and warranty issues. Upsells additional work to Customer.
  • Identify potential risks and management of constraints.
  • Coordinate scheduled and unscheduled maintenance with appropriate service facilities.
  • Required to be on call to support a/c maintenance requirements.
  • Help maintain schedule by monitoring and overseeing work package workflow.
  • Facilitate status meetings with all departments and update daily reports on status of a/c
  • Review, approve, and sign final invoice as needed.


How to thrive in this role?

  • You must have a minimum of five (5) years of experience working in an A/C maintenance environment or substantial similar experience.
  • You must have a minimum of two (2) years of customer project management experience or two (2) years of supervisory or lead experience or substantial similar experience.
  • You must have a working knowledge of government regulatory requirements for equipment and operations under FAA, EASA, or Transport Canada rules.
  • You must have a working knowledge of environmental, health & safety rules and regulations as they apply to workplace safety and environmental aspects of a/c maintenance operations.
  • You must have interpersonal skills necessary to develop and maintain effective working relationships with employees, customers, all levels of management, and other departments.
  • You must have customer service skills necessary to modify communication, tone, and presentation to defuse crisis situations with internal and external customers and maintain mutually beneficial customer relations.
  • You must have planning and organization skills necessary to plan, prioritize and coordinate workload within a multiple project setting.
  • You are at ease working at all levels of the Customer, Bombardier and third-party organization.
  • You have excellent verbal and written communications skills; strong influential leadership skills.
  • Your computer skills must include word processing, spreadsheet, database, presentation, project, email and web-based applications, operating systems used to manage the maintenance work, SAP.
  • You must be able to maintain flexible working hours.
  • You must have the ability to travel with little notice internationally and domestically.
  • You must have the ability to work with little supervision, make independent decisions and achieve goals.
  • You should have a college degree (preferred).
  • Having an A&P license is an asset.
  • You must have basic acumen of accounting and budgeting principles necessary to read and interpret profit/loss statements, financial reports, and meet financial objectives.


Now that you can see yourself in this role, apply and join the Bombardier Team!

Please note: You don't need all the skills, knowledge, and experience listed to apply for this position! We're not looking for the perfect candidate, we're looking for great talent and passionate individuals.

Job Project and ODI Coordinator, Customer Support Integration Team (CSIT)

Primary Location Administrative Centre (CA)

Organization Aerospace Canada

Shift Day job

Employee Status Regular

Requisition 13469 Project and ODI Coordinator, Customer Support Integration Team (CSIT)

About Bombardier

Bombardier is a multinational aerospace and transportation company that designs, manufactures, and sells aircraft, trains, and related products and services. The company operates in two main segments: Aviation and Transportation. The Aviation segment includes business and commercial aircraft, as well as aerostructures and engineering services. The Transportation segment includes rail vehicles and related services. Bombardier was founded in 1942 and is headquartered in Montreal, Quebec. The company has operations in North America, Europe, and Asia.
Learn more about Bombardier
Size
13,400 employees
Industry
Founded
1942
NASDAQ

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