Program Support Specialist (Entry Level to SME) TS/SCI with Poly REQUIRED

Category: Project Management

Main location: United States, Virginia, Arlington

Position ID:J0726-1995

Employment Type: Full Time

Position Description:

The Program Support Specialist assists an organization's program managers and directors with foundational administrative, clerical, and operational tasks. This role ensures daily activities run smoothly by managing schedules, entering data, and handling routine inquiries.

This position is located in our Arlington office; however, a hybrid working model is acceptable.

Your future duties and responsibilities:

Key Responsibilities (Entry Level)
• Administrative Support: Answer phone calls, respond to emails, and direct inquiries to the appropriate staff members.
• Scheduling & Logistics: Coordinate meetings, book meeting rooms, and manage calendars for program directors.
• Data Entry: Accurately input client, vendor, or program data into organizational databases.
• Document Management: Type, format, and organize documents, reports, and presentation materials.
• File Organization: Maintain physical and digital filing systems so records are easily accessible.

Key Responsibilities (Junior Level)
• Administrative Operations: Manage calendars, coordinate meetings, and prepare agendas. Maintain accurate program records, case logs, and documentation.
• Data Management & Reporting: Enter and track program metrics, performance data, and expenditures in databases. Identify discrepancies and draft basic reports for management.
• Stakeholder Support: Serve as the primary point of contact for staff, clients, or the public. Respond to routine inquiries and escalate complex issues to higher-level staff.
• Logistics & Compliance: Support the planning of program-related events and assist with onboarding. Ensure activities comply with organizational policies and regulatory guidelines.

Key Responsibilities (Mid-Level)
• Program Analysis & Evaluation: Evaluate complex situations, assess standard operating procedures (SOPs), and recommend actionable management strategies.
• Issue Resolution: Act as a senior point of escalation for complex programmatic or technical inquiries. Interrogate databases for solutions and route critical issues if necessary.
• Data Management & Reporting: Generate statistical reports, formulate spreadsheets, and track performance metrics. Draft weekly, monthly, and quarterly reports for administrative review.
• Compliance & Contract Administration: Monitor program actions to ensure adherence to federal, state, and commercial guidelines. Maintain accurate documentation in contract repositories.
• Stakeholder Coordination: Serve as a primary liaison between internal departments, clients, and external stakeholders. Explain eligibility criteria and resolve client complaints.

Key Responsibilities (Senior Level)
Program Strategy & Analysis
• Lead organizational policy, procedure, and program analysis planning and development efforts.
• Review proposed draft regulatory changes for fiscal or programmatic impact and recommend policy revisions.
• Identify, research, and analyze complex program issues and present data-driven results to senior management.
Operational & Contract Management
• Project manage interagency initiatives, including grant compliance, and oversee high-risk contract quality control.
• Operate in broad, ambiguous policy areas with little direct guidance.
Stakeholder Engagement & Technical Assistance
• Act as a technical authority for complex projects, liaising with officials and conducting high-level investigations.
Data & Reporting
• Develop and automate advanced data models to evaluate program effectiveness
Skills & Qualifications

Key Responsibilities (SME Level)
• Program Management & Compliance: Administer and oversee major program components, monitor adherence to stringent organizational and regulatory guidelines, and independently manage high-impact budgets.
• Stakeholder Coordination & Advocacy: Serve as the central liaison bridging government agencies, community partners, executive leadership, and the public. Resolve complex public relations and programmatic disputes.
• Strategic Analysis: Evaluate standard operating procedures, assess programmatic achievements, and proactively formulate solutions for system bottlenecks or operational weaknesses.
• Data Synthesis & Reporting: Lead complex manipulations of program data, analyze performance metrics, and draft comprehensive statistical reports for administration.

Required qualifications to be successful in this role:

All roles require an active TS/SCI with Poly

Entry Level:
• Education:
o High School Diploma/GED with 4 years of relevant experience,
o Associates Degree with 2 years of relevant experience,
o or Bachelor's Degree with 0 years of relevant experience
• Technical Skills: Proficiency with standard office software (such as Microsoft Word, Excel, Outlook, or SharePoint).
• Soft Skills: Strong organizational skills, clear verbal and written communication, and basic problem-solving abilities.

Junior Level:
• Education:
o High School Diploma/GED with 6 years of relevant experience,
o Associates Degree with 4 years of relevant experience,
o Bachelor's Degree with 2 years of relevant experience,
o or Masters Degree with 0 years of relevant experience
• Key Skills: Proficiency with standard office software (e.g., Microsoft Office, Google Workspace), strong organizational skills, and effective written and verbal communication.

Mid-Level:
• Education:
o High School Diploma/GED with 8 years of relevant experience,
o Associates Degree with 6 years of relevant experience,
o Bachelor's Degree with 4 years of relevant experience,
o or Masters Degree with 2 years of relevant experience,
o or PhD with 0 years of relevant experience
• Technical Skills: Proficiency in standard office software (e.g., MS Office Suite, SharePoint) and CRM/ticket management systems. Ability to perform data manipulation.
• Soft Skills: Strong analytical capabilities, leadership qualities, and highly effective written and verbal communication skills.

Senior Level:
• Education:
o High School Diploma/GED with 10 years of relevant experience,
o Associates Degree with 8 years of relevant experience,
o Bachelor's Degree with 6 years of relevant experience,
o or Masters Degree with 4 years of relevant experience,
o or PhD with 2 years of relevant experience
• Competencies: Strong independent judgment, strategic problem-solving, and cross-functional leadership.

SME Level:
• Education:
o High School Diploma/GED with 12 years of relevant experience,
o Associates Degree with 10 years of relevant experience,
o Bachelor's Degree with 8 years of relevant experience,
o or Masters Degree with 6 years of relevant experience,
o or PhD with 4 years of relevant experience
• Required Skills: Must possess elite-level data analysis, project management, and problem-solving skills. The ability to exercise independent judgment and delegated decision-making without constant supervisory oversight is critical.

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $89,600.00 - $204,000.00.

CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
. Learning opportunities and tuition assistance
. Wellness and Well-being programs

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