The impact you'll makeAs a Program Manager within the Global Systems Planning organization, you will be responsible for leading the structured response to planning and operational excursions, business disruptions, and escalated customer or stakeholder concerns. You will serves as the central point of coordination to rapidly assess impact, align cross-functional recovery plans, restore execution to plan, and protect customer commitments, while driving long-term corrective actions that improve operational stability and resilience.
You will need to partner closely with Global Planning & Operations teams, Supply Chain, Manufacturing, Customer Operations, Product Groups, and senior leadership to minimize customer and business impact, maintain delivery commitments, and strengthen organizational readiness for future disruptions.
What you'll doEscalation Ownership & Recovery Leadership- Serve as the single point of accountability for critical business and customer excursions, coordinating cross-functional response and recovery efforts to protect customer commitments
- Assess operational impacts, risks, and constraints to prioritize actions, align stakeholders, and accelerate plan recovery.
- Document business impacts, recovery plans, key decisions, and lessons learned to improve organizational response effectiveness.
- Provide cross-functional leadership without direct authority.
Problem Management- Rapid problem framing (signal > noise): taking fragmented inputs and quickly framing the problem, blocking issue or decision, and business impact.
- Drive structured root cause analysis (RCA) using industry-standard methodologies (e.g., 8D, PS&DM, Five Whys, Fishbone).
Communication & Reporting- Provide clear, concise, and executive-ready updates during live escalations and throughout incident resolution cycles.
- Develop metrics, dashboards, and reporting mechanisms to track incident trends, performance, and improvement progress.
Who we're looking forMinimum Qualifications:- Bachelor's degree in Supply Chain, Operations Management, Business, Engineering, or a related field with 12+ years of experience; or a Master's degree with 10+ years of experience; or equivalent experience.
- 8+ years of experience in planning, order management, supply chain operations, or similar roles.
- Strong analytical and problem-solving skills, with the ability to rapidly understand complex systems and processes.
- Exceptional communication skills, including executive-level reporting, stakeholder management, and customer-facing interactions.
Preferred qualifications- Semiconductor experience preferred.
Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
SalarySalary Range for this position: - .
The above salary range for this position is relevant to applicants that reside in California and most states. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.
Our Perks and BenefitsAt Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
