OverviewThe Co-Pay Program Manager (ONC specific) will serve as the primary client contact for pharmaceutical program(s). This includes managing the day-to-day activity of the program and supervising the assigned program staff. To succeed, this person will maintain extensive interaction with internal and external customers, help define and execute the work plan for program staff, have significant participation in programs' strategic planning, and be accountable for the proper execution of contract terms for assigned program(s). The Market Access Program Manager reports to the Market Access Program Director within Mercalis' HUB Services organization.
Responsibilities- Mobilize internal and external stakeholders with respect to program design, program improvements and/or changes
- Manage program(s) per the scope of work, program and standard operating procedures within the contracted budget
- Manage the client relationship, gaining trust and building rapport
- Manage day-to-day activity of program operations, including supervision of staff
- Strong ability to prioritize and manage personal schedule as well as the schedules of others
- Work cross-functionally with internal stakeholders for program operational responsibilities
- Directly or through supervisors, drive assigned performance responsibilities of team and team members
- Contribute to the analysis and writing of client reports and other deliverables
- Monitor and report on program statistics and metrics used to measure the performance of team members, teams, and the overall program
- Presentation of program data, information and insight to internal and external customers on a regular basis
- Escalate issues that put the program's course in jeopardy of not delivering to contracted standards
- Participate with Hub Services leadership and client team on initiatives to improve process and performance
- Travel on a limited basis to and attend related meetings/conferences as required
- Participate in interviewing prospective employees, evaluating current employees, and training employees
- Provide verbal and written feedback to team members based on performance reviews, statistics, QA results, and observed behaviors
- On time adherence to training deadlines for all corporate policies and procedures governing access to confidential data
- Ensure all SOPs are followed with consistency
- May assist with requirements identification, specifications development and User Acceptance Testing to support program and other responsibilities as needed
Qualifications- Bachelor's degree in relevant discipline or equivalent work experience
- 4-6 years of experience working in Reimbursement, Pharmaceutical Marketing or Patient Services
- Experience managing a team of Case Managers, Patient Service Representatives, or similar role
- Experience reporting on HUB metrics and communicating trends to clients
- Demonstrated successful leadership experience
- Excellent PC skills including Microsoft Office and Internet experience
- Excellent verbal and written communication and presentation skills
- Strong analytical and problem solving skills
- Strong technical aptitude and experience working in various CRM software platforms
Physical Demands & Work Environment- While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Prefer candidates who can type at least 35 words per minute with 97% accuracy.
- Although very minimal, flexibility to travel as needed is preferred.
- This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.
Any offer of employment is contingent upon the successful completion of a background check and, depending on the position, a drug screen in accordance with company standards. Please note that this job description is not intended to be an exhaustive list of all duties, responsibilities, or activities associated with the position. Responsibilities and tasks may be modified at any time, with or without notice.
