Uber

Program Manager

Uber$118K — $144K *
Transportation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Project Management or related field and 2 years of relevant experience.
  • Proven ability to analyze data for customer-focused decision making.
  • Proficient in SQL and process design optimization.
  • Strong track record in stakeholder engagement and alignment.
  • Experience with financial management systems for tracking monetary movement.
  • Familiarity with project tracking tools like JIRA.
  • Skilled in using Tableau and Lookerstudio for data insights.

Responsibilities

  • Build a standardized program for coordinating initiatives across regions under time constraints.
  • Develop a comprehensive understanding of customer experience using various insights.
  • Collaborate with multiple teams to clarify problem statements and strategize high-impact solutions.
  • Establish systems to enhance customer experiences during remediation and recovery processes.
  • Align projects with broader customer support and product goals through well-defined scopes and charters.
  • Develop performance reporting to improve processes and program outcomes.
  • Identify and drive improvements in operational models for global impact.

Benefits

  • Eligibility to participate in Uber's bonus program.
  • Various employee benefits available, more details provided on the company website.
Full Job Description
Job Description

About the role and team

Leading programs at Uber means setting direction in motion, not waiting for perfect conditions. As a Program Manager, you'll be responsible for the strategy and execution of initiatives that directly impact how riders, earners, and merchants move through the Uber ecosystem. You'll navigate ambiguity and tackle complex operational challenges to drive real-world impact.

This role requires a mindset that thrives in challenging situations, balancing technical rigor with a deep obsession for the customer journey. You'll need to influence stakeholders and align diverse teams without relying on control, turning complexity into clarity at a global scale. If you are motivated by the chance to shape the future of real-world movement through structured, data-backed execution, this is where you'll make your mark.

Rate of Pay: $118,000 to $144,000 per Year

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.

What you'll do
  • Build a best-in-class, standardized program responsible for coordinating and implementing across regions within a time-sensitive environment to enable delivery on operational critical metrics.
  • Develop an in-depth understanding of customer experience by incorporating quantitative and qualitative insights.
  • Collaborate within the team and other teams to consolidate different viewpoints, clarify problem statements, identify strategy, and develop high-impact solutions.
  • Establish processes and performance management systems to improve customer experiences associated with remediation and recovery when a false positive occurs on refund and appeasements decision making.
  • Provide project and key partner alignment on initiatives to ensure they are connected to the larger customer support and product goals; ensuring projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data.
  • Develop a reporting cadence on performance, trends, and projects designed to standardize, improve processes, and enable better performance of the program.
  • Find opportunities in our processes and operational models, driving strategic projects aimed at making improvements with global impact.
  • Serve as a critical thought partner in developing a best-in-class experience for the customer.
  • May telecommute.
Basic Qualifications
  • Employer will accept a Bachelor's degree in Project Management, Digital Media, Production Operations, or related field and 2 years of experience in the job offered or in a related occupation.
  • Position requires 2 years in:
    • Analyzing data to make customer-focused decisions and to facilitate behavior change;
    • SQL;
    • Experience with process design and optimization, program management, customer support strategies, financial fraud management, and quality assurance;
    • Stakeholder engagement and alignment;
    • Financial management systems (i.e., using dashboards and queries to track monetary movement, detecting spikes, adjusting policies, or identifying tech issues with partner teams to reduce spend);
    • JIRA for tracking workload and filing requests with partner teams;
    • RAPID, RACI, and GANTT chart models to structure alignments across teams;
    • Tableau and lookerstudio for collating insights from dashboards.


About Uber

Uber Entertainment, Inc. is a privately held video game development company headquartered in beautiful downtown Kirkland, WA. Uber is currently developing Planetary Annihilation, a next generation real time strategy game of epic proportions.

Uber Careers

There has never been a better time to join our global team of Uber professionals—pioneers in the world of transportation and technology. Work you’ll do Join Uber’s industry-leading team to help drive forward the future of mobility and logistics for some of the world’s most dynamic cities and populations. Transform the way the world moves with the brightest minds at Uber, where innovation meets functionality to create solutions for everyday challenges. Lead from a unique position in the marketplace, at the intersection of technology, operational excellence, and user-centric design. Work with a global team of business and technology advisors to help clients and cities navigate their paths towards more efficient and sustainable urban transport solutions. Collaborate with a diverse group of Uber experts worldwide – a team dedicated to rethinking and improving the way the world moves. Introducing the Uber Innovation Hub We are building a market-leading team to pioneer advancements in transportation and logistics, ensuring Uber remains at the forefront of mobility solutions. Do innovative work Join a group of exceptional professionals where your skills in technology, leadership, and creativity can flourish. At Uber, innovation isn’t just a buzzword—it's the core of everything we do. Deliver targeted solutions through a depth and breadth of expertise and innovation that’s second to none, enhancing how cities, companies, and communities connect. Be part of a great team Engage with a wide-ranging technology stack and harness the unparalleled capabilities, global scale, and collective problem-solving skills of our diverse team. Future-proof your career Advance your career with Uber’s commitment to professional growth, offering extensive training, development, and certification support. Go as far as your ambition takes you with limitless job opportunities in a company that’s reshaping the world’s approach to transportation. Explore Uber’s approach to predictive maintenance ensures our fleet remains ready and efficient, reducing downtime and improving service reliability. Our end-to-end mobility solutions are transforming the way cities think about transportation, making Uber a key player in the future of urban mobility. The Uber Leadership and Innovation Alliance Our combined service capabilities, global scale, and joint solution development help overcome challenges and lead transformation in the transportation industry. Clients and cities around the globe look to Uber for new strategies and solutions to drive growth and innovation in the digital era. Stay connected Join Our Team Search open positions that match your skills and interest. We look for passionate, curious, creative, and solution-driven team players ready to redefine the world of mobility. SEARCH UBER JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who drive at Uber. READ CAREERS BLOG Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding career opportunities that await at Uber.
Learn more about Uber
Size
29,300 employees
Market Cap
$48.6 billion
Industry
Net Income
-$6.7 billion
Founded
2009
5 Year Trend
+35.3%
Revenue
$11.1 billion
NASDAQ

Similar Jobs

More Jobs at Uber

More Transportation Jobs

Find similar Program Manager jobs: