Program Manager

Sourcepass

$100K *
US-AnywhereRemote in United States
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5-7 years of project management experience with cloud technologies
  • 2+ years of recent Managed Service Provider (MSP) experience
  • Extensive knowledge of Microsoft Azure and Microsoft 365
  • Proficiency in leading IT solutions projects from inception to completion
  • Strong communication skills, particularly in explaining technical concepts to non-technical stakeholders
  • Proven ability to manage multiple priorities and meet deadlines
  • Drive for continuous learning, including pursuing industry certifications

Responsibilities

  • Manage client communications effectively throughout project phases
  • Review and establish project scopes and financial arrangements
  • Set project timelines and expectations with stakeholders
  • Schedule and allocate project resources for efficient execution
  • Monitor project milestones and assess progress regularly
  • Submit and implement change orders when necessary
  • Consult with internal subject matter experts to enhance project execution

Benefits

  • Remote work opportunity
  • Support for earning industry certifications
  • Opportunity for career growth and development
  • Mentorship from experienced project team members
  • Access to continuous learning resources
Full Job Description
POSITION SUMMARY

The role is primarily for a Program Manager overseeing cloud IT solutions, however other projects (Infrastructure) may be assigned. Role focusing on Microsoft Azure and Microsoft 365. Responsibilities include managing all project phases, ensuring successful migrations and deployments. Required skills are expertise in cloud architecture, networking, security, MS Suite integration, leadership, communication, and stakeholder management. The candidate should explain technical concepts clearly, have recent MSP and project management experience, handle multiple tasks, and pursue ongoing learning and certifications. Strong knowledge of Microsoft 365 and Azure, vendor management, risk assessment, mentoring, and career growth are important. Preferred certifications: PMP, Agile, MS 365 Fundamentals, Azure Fundamentals, bachelor's degree; experience with ConnectWise Manage is a plus. The salary for this position is $100,000. This is a remote position.

Types of Projects include but are not limited to:
  • Azure Migrations
  • 365 Implementations
  • Exchange Online
  • MFA
  • MDM & MAM Setup
  • SharePoint Migration
  • OneDrive Setup
  • Server upgrades
  • Network refreshes

RESPONSIBILITIES
  • Manage Client communications
  • Review project scopes and financial setup
  • Set timelines & expectations
  • Schedule project resources to complete project work
  • Monitor project milestones and progress
  • Submit/execute change orders as needed
  • Consult with in-house subject matter experts
  • Ensure project resourcing enters time into correct tickets/phases
  • Review project documentation for completeness
  • Have final say on project completion

DESIRED SKILLSET/EXPERIENCE
  • PM Experience 3 years+ with a focus on cloud technologies
  • Recent MSP Experience 2 years+
  • Microsoft 365 Experience/Exposure
  • Microsoft Azure Experience/Exposure
  • Proficiency in managing IT solutions projects from start to finish
  • Advanced knowledge of Microsoft 365 and Azure to assist with Risk assessment
  • Ability to manage multiple priorities and project timelines effectively
  • Strong communication skills and the ability to convey technical information to non-technical stakeholders
  • A proactive attitude and a desire to continuously improve skillsets through industry certifications
  • Ability to interpret, process, and deliver on a scope of work
  • Ability to manage multiple priorities and follow through on projects to completion
  • Driven to learn, grow into a bigger role and take on more responsibilities
  • Positive attitude and work ethic
  • A desire to improve skillset by earning industry certifications (We pay)
  • Takes ownership of projects to completion
  • Lead/mentor other project team members during projects
  • Motivated to work efficiently and resolve issues as they arise
  • Good communicator (from interdepartmental, to client C level, to end user)
  • Follows documentation and offers suggestions for improvements
  • Motivated to work efficiently and resolve issues as they arise
  • Good communicator (from interdepartmental, to client C level, to end user)
  • Follows documentation and offers suggestions for improvements

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