Job Description

Program Manager - Global Clients Americas (GCA)

Company: Securitas USA

Location: Remote - preferred in Columbus/Cincinnati, OH area

Travel: Extensive travel required, approximately 50%

Compensation: $120,000-$125,000 annually + $500/month car allowance + bonus potential

Benefits: Medical, Dental, Vision, 401(k) with company match, Paid Time Off, Career Growth Opportunities

We9re looking for a Program Manager to oversee operations across multiple client locations in our Global Clients Americas (GCA) division. In this role, you9ll be the key connection between our clients, our teams, and our business-driving service excellence, consistency, and continuous improvement.

If you enjoy leading people, solving problems, and owning results, this role gives you the platform to do it on a large scale.

About the Role

We9re looking for a Global Clients Program Manager to act as a strategic security advisor for one of our key global clients. In this role, you9ll own the overall security program for your assigned account(s) - from strategy and service delivery to financial performance and continuous improvement.

You9ll be the main point of contact for the client, making sure our services are consistent, proactive, and aligned with their business goals across multiple locations and regions. This is a high-visibility role with direct impact on client satisfaction, retention, and growth.

What You9ll Do

Strategic Leadership & Client Partnership

• Serve as the primary security advisor and relationship owner for assigned global client account(s).
• Develop and execute a comprehensive security program strategy aligned with both Securitas and client objectives.
• Lead regular business reviews with client stakeholders and Securitas leadership, addressing performance, risks, and opportunities.

Operational Excellence

• Ensure consistent, high-quality service delivery across all client locations.
• Coordinate and oversee Security Risk Reviews using industry best practices and client-specific tools.
• Support special events, emergency coverage, and new site start-ups or transitions.
• Drive standardization and continuous improvement of processes, post orders, and operating procedures.

Financial & Business Management

• Take full P&L ownership for the account, monitoring financial and operational indicators to improve performance.
• Support strategic budget planning for guard services and security system deployments.
• Lead or support global RFI/RFP responses, including pricing strategy and coordination across regions.

Teamwork & Global Coordination

• Build strong relationships with Securitas branches, alliance partners, and global service providers.
• Coordinate global service delivery, ensuring alignment with the Global Clients Americas (GCA) model and best practices.
• Help develop and maintain a global service network that can support the client9s evolving needs.

Innovation & Problem Solving

• Identify risks, gaps, and opportunities in the security program and propose practical, data-driven solutions.
• Introduce new ideas, tools, and approaches to improve service quality, efficiency, and client value.

What We9re Looking For

• Bachelor9s degree preferred.
• At least 5 years of progressively responsible management experience in business management, security management, or a closely related field.
• Proven experience managing key accounts or complex programs, ideally in a multi-site or global environment.
• Strong financial acumen, including comfort with P&L, budgeting, and performance metrics.
• Excellent relationship-building and communication skills, with the ability to influence at multiple levels.
• Comfortable with extensive travel (around 50%) and working across time zones and cultures.

Why Join Securitas?

• Be part of a global leader in security and safety solutions.
• Work in a rapidly evolving industry with access to modern tools and technology.
• Have a direct impact on client satisfaction, safety, and long-term partnerships.
• Join a supportive, collaborative team that values your ideas and initiative.
• Build a long-term career path with room to grow into larger programs and leadership roles.

Benefits include:

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.