Plexus Corporation

Program Manager

Plexus Corporation • $85K — $127K *
Neenah, WI 54956In-Person
Business Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Bachelor's Degree preferred; equivalent experience considered
  • 6+ years of related experience
  • Strong leadership skills with a focus on team empowerment
  • Proficient in customer relationship management
  • Knowledge of financial metrics and risk management
  • Experience in operational improvement and quality metrics

Responsibilities

  • Lead and engage the Customer Focus Team to meet program goals
  • Manage customer interactions regarding delivery commitments and reviews
  • Drive improvements in customer service and satisfaction
  • Identify and implement operational improvements using metrics
  • Analyze financial metrics to mitigate risks and variances
  • Hold team accountable to Plexus Core Values and support their development

Benefits

  • Opportunity for professional development and coaching
  • Engagement in a collaborative team environment
  • Focus on systematic improvements and customer satisfaction
  • Exposure to diverse functional areas within the company
  • Participation in quarterly business reviews and site visits
Full Job Description
Purpose Statement: The Program Manager leads the tactical interface between the customer and various Plexus functional areas. This position is responsible for leading the Customer Focus Team (CFT) and managing the day-to-day customer relationship. In essence, be the "voice of Plexus" to the customer and the "voice of the customer" to Plexus.

Key Job Accountabilities:
  • Engage and lead the Customer Focus Team(s), ensuring that the team(s) understand(s) the overall program contract(s) / goals, are performing consistently and are empowered to make decisions and solve problems as they arise.
  • Take the lead in engaging with Customer(s) in respect of delivery commitments, quarterly business reviews, site visits and negotiating PPV and NRE.
  • Lead systematic improvements in customer service and satisfaction in respect of the Plexus' 5Es and Plexus Core Values
  • Leverage operational cost and quality metrics to identify improvement opportunities and collaborate with support functions to proactively develop and implement solutions.
  • Proactively leverage knowledge of financial metrics to identify risks and variances to plan, and take action to mitigate such risks and variances.
  • If have direct reports: Responsible to exemplify and hold their team accountable to demonstrating the Plexus Core Values. Leader will focus on evaluating potential, driving succession planning, and ensuring their employees receive the development and coaching required to realize their full potential.


Education/Experience Qualifications:
  • Bachelor's Degree with 6 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.


This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.

About Plexus Corporation

Plexus Corporation is an American multinational electronics manufacturing services company headquartered in Neenah, Wisconsin. The company provides a range of services to original equipment manufacturers (OEMs) in the aerospace and defense, healthcare, industrial, and semiconductor industries. Plexus' services include design and engineering, supply chain management, assembly and testing, and after-market services. The company operates in North America, Europe, and Asia and has manufacturing facilities in over 20 countries. Plexus was founded in 1979 and went public in 1988.
Learn more about Plexus Corporation
Size
19,200 employees
Market Cap
$2.8 billion
Industry
Manufacturing & Automotive
Net Income
$122.6 million
Founded
2011
5 Year Trend
+8.6%
Revenue
$3.3 billion
NASDAQ
PLXS
* Ladders Estimates

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