American Airlines

Program Manager, IT Portfolio

American Airlines • $88K — $105K *
Fort Worth, TX 76137In-Person
Transportation
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Communications, or related field
  • 3 years of experience in coordinating and organizing events with product teams
  • 1 year of experience in large enterprises or matrixed organizations, in design thinking or technical roles
  • Familiarity with internal operations or event planning and marketing
  • Good understanding of technology operations

Responsibilities

  • Collaborate with Dojo leads and Director to plan and confirm Dojo engagements
  • Communicate Dojo offerings to teams, emphasizing support for team success
  • Maintain regular communication with stakeholders about scheduling and challenges
  • Schedule engagements considering coach capacity and team priorities
  • Coordinate hybrid experiences, handling all logistical aspects
  • Continuously enhance the Dojo experience by refining processes and templates
  • Organize information for easy access by teams and coaches
  • Support coaches with resources for team events and documentation

Benefits

  • Travel perks for you and your family on 6,800 daily flights to 365 destinations
  • Immediate access to health, dental, prescription, and vision benefits
  • Wellness programs offering resources and tools for personal well-being
  • 401(k) program with potential employer contributions after one year
  • Additional benefits include Employee Assistance Program, pet insurance, and various discounts
Full Job Description
8/10/26

Location: DFW Headquarters Building 7 (DFW-SV07)
Cities: Fort Worth - TX
Requisition ID: 87342

Job Description

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.
  • Collaborate with Dojo Leads and the Director to plan, prioritize, and confirm Dojo engagements
  • Clearly communicate Dojo offerings and services to teams, highlighting how they support team success
  • Maintain transparent and frequent communication with stakeholders regarding scheduling, constraints, challenges, and successes
  • Schedule engagements and meetings based on coach capacity and team priority
  • Coordinate hybrid experiences (in-person and remote), including room reservations, food orders, A/V setup, power sources, and other logistics
  • Continuously improve the Dojo experience for both teams and coaches by refining processes, templates, ceremonies, and ways of working
  • Organize and simplify information to ensure it is easily accessible and consumable by teams and coaches
  • Ensure coaches are well-supported with necessary resources such as team status updates, documentation, access, invites, and organized team events
  • Maintain a pipeline of upcoming teams, scheduling events to prepare them and their leaders for intake, discovery, and immersive engagements in the Hangar, provide active feedback.


All you'll need for success

Minimum Qualifications- Education & Prior Job Experience
  • Bachelor's degree in business administration, Communications or other related field
  • 3 years of experience working closely with product teams coordinating and organizing events
  • 1 year of professional experience at large enterprises or highly matrixed organizations in applied design thinking, product management, or technical roles
  • Familiarity with internal operations or event planning and marketing
  • Good understanding of technology operations


Preferred Qualifications- Education & Prior Job Experience
  • Airline industry experience, including engineering / business processes and supporting technology
  • Demonstratable work experience in helping product leaders to create an environment conducive to supporting empowered product teams delivering great results
  • Experience in helping product leaders and senior leaders align priorities to the overall business goals and product strategies
  • Proven experience in building relationships with senior leaders across the organization to influence and inspire change


Skills, Licenses & Certifications
  • Excellent organizational and project management skills with a keen attention to detail
  • Strong leadership and interpersonal skills, with the ability to influence and collaborate across organizations/product teams
  • Adaptable and able to pivot strategies when project priorities shift
  • Excellent communication and presentation skills
  • Strong problem-solving skills and a proactive approach to identifying and resolving issues
  • Ability to manage relationships and navigate conflict
  • Understands technical concepts and principles
  • Results-driven with a focus on delivering high-quality outcomes
  • Comfortable working in a fast-paced, dynamic environment with competing priorities


What you'll get

Feel free to take advantage of all that American Airlines has to offer:
  • Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
  • Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
  • Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
  • 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
  • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more


Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.

About American Airlines

US Airways provides international and domestic air transport in the United States. It is owned by the American Airlines Group. US Airways utilizes a fleet of 343 mainline jet aircrafts, along with 278 regional jet and turbo-prop aircrafts operated by contract and subsidiary airlines under the name US Airways Express. It was originally established as All American Aviation.It operates an airline network with 193 destinations in 24 countries in North America, South America, Europe, and the Middle East. It also operates the US Airways Shuttle, a US Airways brand which provides hourly service between Boston, New York City, and Washington, D.C.As of October 2013, US Airways employed 32,312 people worldwide and operated 3,028 daily flights.US Airways is a member of Oneworld, and it currently operates along with American Airlines as a result of a merge between the two holding companies of these airliners.US Airways was established in 1973. It operates hubs at Charlotte/Douglas International Airport, Philadelphia Inte...

American Airlines Careers

Join the dynamic team at American Airlines, a leader in global aviation and an innovator in the airline industry. With a wide range of job opportunities, American Airlines is the perfect place to advance your career, offering roles that cater to a variety of skills and professional interests. Work You’ll Do At American Airlines, you will be part of a team that is dedicated to providing world-class service and shaping the future of travel. Our employees enjoy a culture of collaboration and respect, where diversity and inclusion are celebrated. With American Airlines, you can contribute to a legacy of innovation and leadership in the skies. Transform Your Career American Airlines is not just a company; it's a community where you can grow your career through a robust suite of professional development and diversity training programs. Our leadership is committed to nurturing talent and recognizes the value of each individual’s growth. Join a team that leads with integrity and a passion for progress. At American Airlines, your career trajectory is bolstered by our commitment to innovation and excellence in the aviation industry. Internship Opportunities Kickstart your career with an internship at American Airlines. Gain invaluable industry experience, build your resume, and make connections that will propel your professional life. Our internships offer hands-on experience in a variety of departments, helping you discover your path in the aviation industry. Benefits of Working With Us American Airlines places immense value on the well-being of its team members. Employees enjoy competitive benefits including health, dental, and vision insurance, employee discounts, and flexible spending accounts. More than just perks, our benefits are designed to support your life, both at work and at home. Explore Job Opportunities Whether you’re looking to enhance your career in engineering, customer service, or leadership, American Airlines has a position that will match your skills and passions. We are continuously hiring and looking for motivated individuals who are ready to take their careers to new heights. Stay Connected Join Our Team Search open positions that align with your skills and interests. We are looking for passionate, curious, and solution-driven team players. SEARCH AMERICAN AIRLINES JOBS Keep Up to Date Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here. READ CAREERS BLOG Job Alert Emails Customize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding opportunities that await at American Airlines.
Learn more about American Airlines
Size
123,400 employees
Market Cap
$8 billion
Industry
Aerospace & Defense
Net Income
-$8.8 billion
Founded
1930
5 Year Trend
-5.7%
Revenue
$17.3 billion
NASDAQ
AAL
* Ladders Estimates

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