Sutter Health

Program Manager II, Sutter Concierge

Sutter Health$101K — $152K *
Healthcare
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business Administration, Healthcare Management, or related field, or equivalent experience.
  • 2 years of recent relevant experience in a similar role.
  • Ability to establish effective partnerships with diverse teams.
  • Strong organizational skills with the ability to manage multiple tasks concurrently.
  • Excellent communication skills, particularly in writing and interpersonal interaction.
  • Self-motivated and resourceful, with a focus on meeting deadlines and solving problems creatively.

Responsibilities

  • Support the execution of Concierge business development programs
  • Coordinate projects from planning through implementation, including new initiatives
  • Ensure compliance with organizational and regulatory requirements
  • Engage with local operational teams to support expansion and member acquisition
  • Enhance existing programs, like Salesforce CRM and B2B outreach
  • Manage project details, remove barriers, and track measurable results.

Benefits

  • Comprehensive benefits package
  • Hybrid work schedule with on-site requirements
  • Opportunity for community engagement and outreach
  • Access to professional development programs
  • Supportive work environment emphasizing teamwork.
Full Job Description
Organization:
SHSO-Sutter Health System Office-Bay

Position Overview:
Supports the day-to-day execution of Concierge business development programs, helping turn strategy into action and ensuring key initiatives are delivered on time and with excellence. Understands the strategy to effectively partner with local operations teams and cross-functional stakeholders across the organization to support Concierge expansion, member acquisition and retention, events, community outreach, and member engagement. Coordinates projects from planning through implementation, helping launch new initiatives while continuously improving existing programs, including the Salesforce CRM, Concierge Playbook, webinars, B2B outreach, and other growth initiatives. Keeps projects organized, removes barriers, follows through on details, and helps teams achieve measurable results while ensuring compliance with organizational and regulatory requirements

Job Description:

This is a hybrid role and the person hired must come on site a minimum of 2 days a week for meetings, work, etc. and must live a commutable distance to the office.

EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma.
  • Bachelor's: Business Administration, Healthcare Management or related field


TYPICAL EXPERIENCE:
  • 2 years of recent relevant experience.


SKILLS AND KNOWLEDGE:
  • Ability to build and establish effective working partnership with employees, peers and/or leaders to achieve program objectives.
  • Organizational skills and the proven ability to manage multiple tasks and deadlines simultaneously.
  • Effective communication skills are essential, with an emphasis on writing.
  • Motivated and resourceful self-starter with the ability to anticipate needs, meet deadlines, and solve problems creatively, both independently and in team settings.
  • Adaptability to interact with various types of visitors with poise and self-confidence.
  • Desire and ability to work independently and autonomously.


Job Shift:
Days

Schedule:
Full Time

Shift Hours:
8

Days of the Week:
Monday - Friday

Weekend Requirements:
Occasionally

Benefits:
Yes

Unions:
No

Position Status:
Non-Exempt

Weekly Hours:
40

Employee Status:
Regular

Pay Range is $48.78 to $73.17 / hour

The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate's experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health's comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.

About Sutter Health

Sutter Health is a not-for-profit health system in Northern California, headquartered in Sacramento. It includes doctors, hospitals and other health care services in more than 100 Northern California cities and towns. Major service lines of Sutter Health-affiliated hospitals include cardiac care, women’s and children’s services, cancer care, orthopedics and advanced patient safety technology.
Learn more about Sutter Health
Size
58,000 employees
Industry
Founded
1981

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