Starbucks Corporation

program manager, Hospitality & Standards

Starbucks Corporation • $90K — $130K *
Seattle, WA 98115In-Person
Hospitality & Recreation
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8+ years driving strategic initiatives in large organizations
  • 8+ years turning data into actionable business insights
  • 8+ years leading cross-functional programs with measurable outcomes
  • Proficient in leading high-performing teams on complex projects
  • Strong decision-making skills in ambiguous environments
  • Ability to influence cross-functional stakeholders effectively
  • Strong business acumen linking program goals to broader strategy
  • MBA or equivalent degree preferred

Responsibilities

  • Define and execute program strategy from concept to implementation
  • Translate enterprise priorities into actionable standards for coffeehouses
  • Develop and maintain consistent execution tools across locations
  • Identify opportunities to enhance service, safety, and operational effectiveness
  • Foster collaboration and shared accountability across functions
  • Manage program governance and stakeholder visibility
  • Ensure adoption of new standards and solutions through implementation
  • Monitor program performance and continuously improve based on feedback

Benefits

  • Access to medical, dental, and vision coverage
  • Short-term and long-term disability options
  • Paid parental leave and family expansion reimbursement
  • Paid vacation, sick time, and personal days
  • 401(k) retirement plan with employer match
  • Tuition coverage for bachelor's degree through ASU
  • Incentives for emergency savings and financial well-being tools
  • Backup care and DACA reimbursement options
Full Job Description
As a program manager on the Hospitality & Standards team, you will lead cross-functional programs that shape the partner and customer experience in our coffeehouses. You will bring our commitment to being the best customer service company to life through Green Apron Service and the Starbucks Standards Framework. You will drive initiatives that improve partner experience and coffeehouse conditions, enhance store safety, and refine our approach to service recovery. In this role, you will translate enterprise priorities into clear, executable standards and solutions that simplify how work gets done in coffeehouses and deliver results at scale.

As a program manager on the Hospitality & Standards team, you will...

Strategic Alignment & Standards Development

  • Define and drive end-to-end program strategy and execution, leading cross-functional work from concept through implementation.
  • Translate enterprise priorities into clear, actionable standards, practices, and solutions that improve the partner and customer experience.
  • Develop, refine, and maintain standards and tools that support consistent execution across coffeehouses.
  • Apply strategic thinking to identify opportunities that improve service, safety, coffeehouse conditions, service recovery, and operational effectiveness.


Program Leadership & Governance

  • Establish and maintain strong relationships and effective ways of working across functions to enable collaboration and shared accountability.
  • Lead cross-functional alignment and decision making, navigating competing priorities to achieve desired business outcomes.
  • Establish program governance, manage risks and dependencies, and provide visibility to key stakeholders throughout program delivery.
  • Influence stakeholders across multiple functions to drive alignment, commitment, and execution.


Execution, Change & Continuous Improvement

  • Support implementation efforts that enable successful adoption of new standards, processes, and solutions across coffeehouses.
  • Define success metrics and monitor program performance to ensure initiatives deliver intended outcomes and measurable business impact.
  • Incorporate feedback from field leaders, store teams, and cross-functional partners to continuously improve solutions.
  • Ensure solutions are practical, scalable, and sustainable across coffeehouses while balancing partner experience, customer experience, and business objectives.


We'd love to hear from people with:

  • 8+ years driving strategic initiatives and operational execution in large, matrixed organizations.
  • 8+ years turning data into actionable insights that drive business results.
  • 8+ years leading complex, cross-functional programs with measurable impact.
  • Leads high-performing, cross-functional teams to deliver complex, multi-year programs.
  • Drives decision making and prioritization in ambiguous environments, balancing risk and changing business needs.
  • Influences cross-functional leaders and stakeholders to align on solutions and deliver outcomes.
  • Strong business acumen with the ability to connect program goals to broader organizational strategy.
  • Demonstrated ability to build collaborative relationships and foster team effectiveness.
  • MBA or equivalent degree preferred.


As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com .

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Join us and inspire with every cup. Apply today!

About Starbucks Corporation

Starbucks is an international chain of restaurants that retails handcrafted coffee, tea, and fresh food items. With 23,132 stores in 65 countries and territories, Starbucks locations serve hot and cold drinks, whole-bean coffee, microground instant coffee, espresso, caffe latte, full-leaf teas, evolution fresh juices, pastries, and snacks. Most stores also sell pre-packaged food items, hot and cold sandwiches, and items such as mugs and tumblers. The stores also offer a variety of beers, wines, and appetizers, and markets books, music, and film. Some of the company’s products are seasonal or specific to the locality of the store. Starbucks-brand coffee, ice cream, and bottled cold coffee drinks are also sold at grocery stores. Starbucks was founded by Orin Smith in October 1971 and is based in Seattle, Washington.

Starbucks Corporation Careers

Join the vibrant team at Starbucks Corporation, a premier destination for passionate, innovative professionals seeking impactful careers in the coffee industry and beyond. As a global leader in coffee and a champion of sustainable practices, Starbucks offers unparalleled job opportunities that promise both personal and professional growth.

Work You’ll Do

Embark on a fulfilling career path at Starbucks Corporation where you can blend your skills with a culture of excellence and innovation. Our team members are at the heart of our business, and we empower them through leadership development, diversity training, and continuous learning opportunities.

Transform Your Career

With Starbucks, you're not just taking a job; you're joining a culture that nurtures innovation, leadership, and a commitment to diversity and community involvement. Our baristas, managers, and corporate employees all play integral roles in our mission to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.

Innovate and Lead

At Starbucks, innovation isn't just about coffee. It's about revolutionizing the way we connect with customers and grow our business. Lead the charge in creating and implementing new ideas as part of a team that values bold thinking and a fresh approach to challenges.

Professional Growth and Development

Starbucks is committed to the growth of its employees. Whether through professional development programs, internships, or leadership training, we provide the tools needed for you to advance your career within the company. Our robust benefits package supports the health, financial, and lifestyle needs of our team members and their families.

Join Our Team

Explore the array of job opportunities at Starbucks Corporation—from baristas to management positions. We are hiring creative, driven individuals who are ready to make meaningful contributions. Bring your unique perspective and talents to Starbucks and help us continue our legacy of innovation and exceptional service.

Networking and Career Advancement

Starbucks is a place where networking and professional relationships flourish. Connect with leaders and peers who can help guide your career path, and take advantage of our comprehensive training programs that prepare you for future leadership roles.

Internship Opportunities

Gain real-world experience and build your resume through a Starbucks internship. Our interns work on projects that matter, gaining skills that are crucial to succeeding in the coffee industry and beyond. It’s an opportunity to see what a career at Starbucks might look like, with many interns going on to full-time positions within the company.

Stay Connected

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Join us and be part of a company that prides itself on growth, innovation, and a positive employment culture.

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Explore Starbucks Careers

Whether you're beginning your career journey or looking to enhance it, Starbucks offers a dynamic path filled with opportunities for success. Join us and become part of a team that is passionate about coffee, community, and making a positive impact in the world.
Learn more about Starbucks Corporation
Size
383,000 employees
Market Cap
$113.2 billion
Industry
Food & Beverages
Net Income
$664.8 million
Founded
1971
5 Year Trend
+7.6%
Revenue
$23.1 billion
NASDAQ
SBUX
* Ladders Estimates

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